Desktop Support Technician

Kforce's client in Houston, TX is seeking a Desktop Support Technician to provide hands-on support for computer hardware, software, and end-user technology needs. This role will assist with equipment setup, troubleshooting, inventory management, and ticket resolution while delivering excellent customer service to internal users.

Key Responsibilities:

* Provide desktop and laptop hardware support and troubleshooting

* Install, configure, and maintain PC hardware and peripherals

* Manage and resolve technical issues through a ticketing system (Service Now preferred)

* Coordinate hardware repairs and vendor support when necessary

* Perform device deployments, upgrades, and data migrations

* Maintain accurate inventory of IT equipment and assets

* Assist with workstation setups and technology-related requests

* Follow company security, safety, and software licensing procedures

* Document technical issues, resolutions, and inventory updates

* Provide responsive customer support and technical guidance to users
* A+ Certification or equivalent technical experience preferred

* 1-3 years of desktop support, help desk, or related IT support experience preferred

* Experience using Service Now or similar ticketing systems

* Strong PC hardware troubleshooting and repair skills

* Experience with inventory and asset management

* Working knowledge of Windows operating systems and desktop technologies

* Excellent organizational, communication, and time-management skills

* Customer-focused approach with strong problem-solving abilities