R1413H - Senior Deskside Support Technician

Houston

Would You Like a Life-Changing Career With Life Gift

Where You Can Grow as a Senior Deskside Support Technician with an Incredible

Team That Offers Hope and Saves Lives?

Enjoy a fulfilling career with Life Gift, where you can be a part of our gift of HOPE, while modeling our values of Passion, Compassion, and Professionalism to the Life Gift community.

Life Gift is currently looking for a Senior Deskside Support Technician.Are you someone that can provide advanced technical support for end users, ensuring reliable operation of desktop computers, laptops, mobile devices, peripherals, and software applications. This role serves as a senior escalation point for complex technical issues, mentors junior support staff, and works closely with infrastructure, networking, security, and application teams to maintain a stable IT environment while delivering exceptional customer service.

Do you possess the attributes to be a successful
Senior Deskside Support Technician and perform the following essential functions?

• Provides Tier 2 and Tier 3 deskside support for hardware, software, operating systems, and business applications.
• Installs, configures, maintains, and troubleshoots desktop and laptop computers, printers, scanners, docking stations, and peripheral devices.
• Supports Microsoft Windows, Microsoft 365, Microsoft Office, Active Directory, Azure Active Directory (Entra ), and collaboration platforms.
• Diagnoses and resolves complex hardware, software, networking, and connectivity issues.
• Configures and supports mobile devices using MDM solutions.
• Performs workstation imaging, deployment, upgrades, migrations, and refresh projects.
• Manages user accounts, permissions, password resets, and group memberships.
• Supports VPN connectivity, remote access, and MFA.
• Documents incidents and resolutions in the ITSM platform.
• Maintains IT asset inventory.
• Coordinates warranty repairs and vendor support.
• Assists onboarding/offboarding.
• Collaborates with cybersecurity teams.
• Participates in after-hours support.
• Recommends process improvements.

Do you have the education and experience to be a
Senior Deskside Support Technician
?

• Associate's/Bachelor's degree or equivalent experience.
• Windows 10/11, Microsoft 365, Active Directory, networking knowledge.
• Excellent troubleshooting and customer service
• CompTIA A+, Network+, Security+
• Microsoft Modern Desktop Administrator
• ITIL Foundation

This is an on-site role.

Our Purpose

Established in 1987, Life Gift offers hope and optimism by delivering life-saving transplants to thousands of people in Texas and beyond waiting for an organ, eye, or tissue transplant. We provide a legacy of hope to grieving families whose loved one selflessly gives the gift of life through donation so that another can live.

The Heart of Our Culture

We are a diverse organization by nature, but inclusive by choice. Life Gift strives to reflect the communities where we live, work, and thrive as diversity is the core of us. We are an organization that understands, nurtures, and values our team members’ unique needs, perspectives, and voices. Here, at Life Gift, you will walk alongside our leaders, and be a part of our incredible team on which everyone is essential to contributing to our continued growth and success.

Benefits for Your Career & Well-Being

Life Gift recognizes the importance of work-life balance and has created a culture that allows team members to prioritize what matters most in their lives. In addition to providing our team members with an exceptional benefits package, we also encourage time off to relax and recharge.

Life Gift offers generous and competitive benefits, and these are only to name a few:

• Comprehensive Medical and Retirement Benefits Package, that includes a retirement match and a HSA that is funded by Life Gift
• Tuition Reimbursement
• Competitive Compensation
• Vacation buyback program
• Anniversary holiday
• Deferred holiday options

If you would like to learn more about this life-changing career opportunity and have the qualifications to be a part of our great team, we encourage you to click on the button below to complete an application for consideration. Thank you for your interest in Life Gift and we look forward to hearing from you!