Japanese Bilingual Help Desk IT Support Technician

Job Details

• Job Title:
  
  Help Desk IT Support Technician (Tier
  1)
• Client:
  Japanese Corporate
• Working
  
  Location:
  
  Downtown Houston, TX
• Working Style:
  Hybrid (Min 4 days in Office)
• Employment Type:
  
  Contract (6–12 months)
• Salary: $35–$40/hour
• Benefit: 401K Match
• Visa Support:
  No
• Working Hours:
  
  Monday–Friday (Business Hours)
• Language:
  English required / Japanese conversational level

• Provide Tier 1 technical support for PCs, laptops, mobile devices, and standard business applications.
• Respond to IT support requests via phone, email, remote support, and in person.
• Troubleshoot hardware, software, printer, and basic network connectivity issues.
• Install, configure, and maintain desktop/laptop computers and peripheral devices.
• Perform user account administration, password resets, and basic access management.
• Escalate complex technical issues to higher-level IT teams when necessary.
• Maintain IT support documentation and knowledge base articles.
• Assist with hardware deployment, replacement, and asset inventory management.
• Deliver excellent customer service while following company IT policies and procedures.
• Collaborate with internal IT teams to ensure timely issue resolution.

• Strong customer service and communication skills.
• Excellent troubleshooting and analytical abilities.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing effectively within a team.
• A proactive attitude and willingness to learn.
• Understanding of Japanese corporate culture and business etiquette.

• Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.
• 1–2 years of Help Desk, Desktop Support, or IT Support experience.
• Experience supporting Windows PCs, Microsoft 365 applications, and mobile devices.
• Knowledge of Active Directory, VPN, remote support tools, and basic networking concepts.
• Excellent English communication skills.
• Minimum 2 years of experience working for a Japanese company or supporting Japanese corporate users strongly preferred.
• Japanese language proficiency: conversational level
• IT certifications (CompTIA A+, Network+, Microsoft, ITIL, etc.) are a plus.