Head of Enterprise Services

Head of Enterprise Application Services 90150

Houston, United States

Own the stability, performance, and continuous improvement of Seadrill’s entire Enterprise Application portfolio. The majority of support is delivered by Seadrill’s outsourcing partner, Infosys, and other external resources; this role directs and governs that delivery to required service levels and drives a more automated, AI-enabled support operation.

Working closely with the business functions, the Head of Enterprise Application Services is accountable for all Enterprise Applications and the day-to‑day operational health of the estate, ensuring the highest quality of delivery from partners. The ERP Platform Manager (Oracle Fusion) reports into this role.

• Own end‑to‑end support and operational health for all Enterprise Applications across Seadrill — including Oracle Fusion ERP (core financials, EPM, SCM, and HCM), IBM Maximo, SharePoint collaboration, and Power BI reporting platforms.
• Direct and govern support delivered by Infosys and external resources, holding partners to service levels and Seadrill standards.
• Establish and enforce SLAs and incident, problem, and change management through Service Now, replacing legacy outsourced SLAs that drove multi‑day resolution times.
• Manage the ERP Platform Manager (Oracle Fusion) and govern partner‑delivered support; define on‑call coverage, escalation paths, and knowledge management practices across outsourced and external resources.
• Partner with the Data and Business Partnering leads to ensure changes are properly tested, validated, and production‑ready before release.
• Drive automation and AI‑enabled support to reduce ticket volume, deflect repetitive requests, and lower manual effort across the function.
• Manage the Infosys and third‑party support relationships — service governance, performance reviews, knowledge transfer, and continuous‑improvement commitments.
• Define and report on service performance metrics (resolution time, backlog, first‑time‑fix, customer satisfaction) to ISIT leadership.
• Own continuity and resilience for business‑critical applications, including problem root‑cause analysis and permanent‑fix tracking.

• 8+ years in IT application support, including 3+ years directing outsourced or vendor‑delivered support.
• Demonstrated support of enterprise ERP or business‑critical applications in 24/7 operations.
• Strong command of ITSM disciplines and the Service Now platform.
• Proven experience governing outsourced/managed‑service support partners and holding them to SLAs.
• Track record of defining SLAs and driving measurable service‑quality improvement.
• Strong stakeholder management and vendor‑governance skills.
• Oil & gas, maritime, or offshore industry experience.
• Hands‑on familiarity with Oracle Fusion (ERP financials, EPM, SCM, HCM) and Maximo.
• Experience deploying automation or AI in a support context.

Minimum Requirements
Bachelor’s degree in Data, Computer Science, or related field.

Preferred
Certifications in Power BI (PL‑300), Microsoft Fabric Analytics Engineer (DP‑600), Azure Data Engineer (DP‑203), Oracle Fusion Data Intelligence, or equivalent Microsoft/Oracle data platform certifications.