Server Specialist

THIS IS A JOB DESCRIPTION FOR A TEMPORARY POSITION:

This position is a contract position with the possibility to go perm. Therefore: (1) Candidates must be eligible to permanently work in the US; (2) At minimum, a high school diploma or GED equivalent is required for candidates seeking placement in this position

We are seeking a dedicated, detail-oriented IT Server Operations Analyst to join our IT Server Operations team within the Network Operations Center (NOC). This role is designed for someone who thrives in a structured, fast-paced operational environment and can balance day-to-day server support responsibilities with growing involvement in cloud operations, automation, and observability.

This position remains rooted in NOC-based server operations: monitoring, alerting, incident response, shift handoffs, failovers and failbacks, DNS updates, maintenance window execution, and support ticket coordination. At the same time, the role will partner closely with the broader Server Operations team on automation initiatives, cloud onboarding support, and observability workflows across on-prem, AWS, and Azure environments.

The ideal candidate brings hands-on experience in Windows and Linux server support, NOC operations, troubleshooting, and infrastructure support, while also offering working knowledge of AWS, Azure, cloud-native monitoring tools, and observability platforms. Success in this role means keeping systems stable, improving operational efficiency, communicating clearly across teams, and helping modernize support processes through better tooling, automation, and cloud awareness.

• Monitor infrastructure and platform health using tools such as Solar Winds Orion, Dynatrace, AWS Cloud Watch, Azure Monitor, or similar platforms.
• Respond to alerts with urgency and precision, triage issues, escalade appropriately, and drive resolution within SLA targets.
• Log incidents thoroughly, capturing actions taken, outcomes, and escalation flow to support RCA, post-mortems, and knowledge sharing.
• Participate in a structured on-call rotation for after-hours support.
• Execute maintenance window tasks by validating application checkouts, confirming maintenance mode, and suppressing alert noise according to implementation schedules.

• Perform hands-on diagnostics and remediation for Windows and Linux servers in physical, virtual, and hybrid environments.
• Support routine maintenance activities including server health checks, troubleshooting, patching coordination, firmware updates, and operational validation.
• Create, manage, and update support tickets and coordinate on-site or cross-team follow-up as needed.
• Maintain accurate documentation of configurations, operational standards, and support procedures.
• Support failover and failback activities and ensure proper validation and documentation.
• Work with native cloud monitoring services such as AWS Cloud Watch and Azure Monitor for baseline visibility, alerting, and reporting.
• Collaborate with observability-focused team members on deeper monitoring use cases, topology visibility, and application-aware troubleshooting.
• Create and update DNS records in Infoblox to support infrastructure changes, failovers, application status changes, and forwarding-zone needs.

• Partner with the team on automation initiatives that reduce manual effort, improve alert quality, and strengthen operational consistency.
• Use or contribute to automation and scripting efforts involving tools such as Power Shell, Bash, Python, Ansible, or workflow-based tooling as appropriate.
• Help identify repetitive operational tasks that should be standardized through runbooks, playbooks, workflow cleanup, or automation.
• Support improvements in areas such as monitoring onboarding, maintenance window workflows, ticket routing, and operational documentation.

• Provide clear, concise updates during shift handoffs, operational reviews, and incident communications.
• Collaborate with cross-functional teams to align on incident priorities, escalation paths, service impact, and operational ownership.
• Partner with stakeholders to understand key performance metrics and improve reporting, dashboards, and actionable alerting.
• Track operational metrics and highlight risk, recurring issues, and opportunities for service improvement.

• 5+ years of hands-on experience in server operations, or infrastructure support roles.
• Strong working knowledge of Windows Server and Linux environments.
• Experience with infrastructure monitoring, alerting, and incident response workflows.
• Familiarity with Solar Winds Orion, Dynatrace, or similar monitoring and observability platforms.
• Working knowledge of AWS and/or Azure, including basic familiarity with Cloud Watch and/or Azure Monitor.
• Familiarity with data center operations, hardware support, and physical/virtual…