Business Support Operations Analyst

Reporting to the Manager, Application Support Business Processes, the Business Support Analyst, In-Cab Systems position is responsible for the day-to-day management and maintenance of the various in-cab systems. This Analyst will act as a frontline resource for drivers and operations teams and will focus on supporting, troubleshooting, and enhancing in-cab systems used by drivers across North America.

• Providing frontline support for in-cab hardware and software used in fleet operations (e.g., ELDs, workflows, telematics, mobile apps, GPS units, in-cab camera systems)
• Troubleshooting technical issues and acting as a liaison between drivers, IT, vendors, and operations
• Training drivers and staff on proper use of in-cab technologies and on best practices
• Coordinating installation, configuration, updates, and testing of in-cab devices and software
• Collecting and analysing usage data to identify trends, gaps, and improvement opportunities
• Participating in system upgrades, vendor evaluations, and pilot programs
• Supporting system integration and data flow between in-cab tools and the TMS platform
• Documenting processes, known issues, and solutions in support materials and knowledge bases
• Ensuring compliance with regulatory requirements
• Participating in on-call/after-hours support rotation

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience)
• 2+ years of experience in transportation systems, logistics support, or technical customer service
• Experience with the following systems is a plus:
  Isaac, Lytx, TMW Suite

• Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
• Paid vacation, floating holidays, sick time, and company holidays
• Paid time off for volunteer activities to help give back to our communities
• Tuition Reimbursement Program to achieve your educational goals
• Continuous learning and career development

• Working knowledge of in-cab systems and TMS platforms
• Ability to plan, prioritize, and coordinate a diverse set of activities to meet targets
• Strong written and verbal communication skills
• Analytical and problem-solving abilities along with solid attention to detail
• Ability to work successfully in a team environment as well as independently