IT Support Specialist; Systems Administrator

Overview

IT Support Specialist (Systems Administrator) | Direct Hire

Location: Houston, TX

Pay Rate: $65,000 per year
• First Shift

Staffmark is hiring an IT Support Specialist (Systems Administrator) to support end users, manage IT systems, and drive digital improvements across the organization. If you enjoy troubleshooting, solving problems, and creating a seamless technology experience, this could be the opportunity for you.

• Provide daily IT support to end users, resolving hardware, software, and system-related issues
• Manage and resolve support tickets through IT service management platforms
• Troubleshoot Microsoft 365 applications, SharePoint, and workplace technology solutions
• Provide user guidance, training, and support to improve technology adoption
• Support onboarding activities, including user setup, equipment delivery, and access management
• Coordinate IT equipment installation, replacement, and returns
• Collaborate with vendors on technology solutions, hardware, and service needs
• Maintain IT licenses, contracts, and compliance documentation
• Support IT projects, process improvements, and digital transformation initiatives
• Provide 2nd-level IT support to global teams and emerging markets
• Monitor incidents, service requests, and system performance metrics
• Track and report service KPIs to support continuous improvement
• Follow IT policies, procedures, and industry best practices

Education

• Bachelor's degree in Information Technology, Computer Science, or related field required
• ITIL Foundation certification required
• Microsoft 365, SharePoint, networking, or systems administration certifications are a plus

Experience

• 1+ years of professional IT support or systems administration experience preferred
• ITIL Foundation certification required
• Experience providing end-user support in an IT infrastructure environment
• Strong knowledge of Microsoft 365 applications and Share Point
• Experience supporting hardware, software, and IT projects
• Familiarity with ticketing systems, incident management, and service request processes
• Strong troubleshooting and problem-solving skills
• Ability to prioritize multiple requests while meeting service level expectations
• Excellent communication skills with the ability to support technical and non-technical users
• Fluent English proficiency required
• Experience with Fortinet, Meraki, or CCNA concepts is a plus
• Experience with Power Automate tools is a plus

• Ability to work at a computer for extended periods
• Ability to handle and move IT equipment, including computers and related hardware
• Ability to set up, install, and troubleshoot workplace technology equipment
• Ability to communicate effectively through phone, email, and virtual platforms
• Ability to work in an office environment while supporting users and technology needs

Perks and benefits vary by client and are confirmed at the time of offer.

Example offerings may include:

• Comprehensive medical, dental, and vision coverage
• Life and disability insurance options
• 401(k) retirement savings plan
• Paid time off to support work-life balance

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at  By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners.

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