IT Support Specialist

Responsibilities

• Deliver IT support with a focus on high responsiveness and exceptional customer service
• Maintain local desktop and hardware operations
• Manage service desk throughput
• Act as a key resource for SharePoint site administration and user solutions
• Support SharePoint site creation, updates, access management, and basic troubleshooting
• Meet with customers to gather requirements and deliver out of the box SharePoint solutions
• Assist with SharePoint migrations, upgrades, documentation, and user training
• Monitor IT support channels (phone, email, Helpdesk) and submit/track tickets
• Perform basic system administration including account management, software configuration, and data process maintenance
• Review and communicate IT outage notices and maintain situational awareness of IT operations
• Research and resolve IT user questions or expedite escalation when needed
• Complete desktop/laptop/tablet/printer setup and troubleshooting
• Install and update software and assist with ad‑hoc IT projects
• Support video conferencing setups, loaner equipment, software license coordination, and VIP support
• Provide remote support for off‑site users
• Log, document, and resolve issues professionally and efficiently
• Participate in team projects and complete other assigned duties

• Strong technical aptitude with the ability to learn new systems quickly
• Clear, professional verbal and written communication skills
• Excellent customer service and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team
• Basic experience with SharePoint (support or simple development)
• Familiarity with Microsoft Office and general IT troubleshooting practices
• Experience in helpdesk, customer support, or application support (preferred)
• Experience supporting both Windows and Mac environments (preferred)
• Experience with SharePoint Online, Power Apps, Power Automate, Power BI (preferred)
• Familiarity with JIRA or similar tracking tools (preferred)
• Understanding of SDLC and standard IT procedures/work instructions (preferred)
• Working knowledge of HTML, CSS, JavaScript, or SharePoint Designer (light customization only) (preferred)
• A BS/BA degree in an information technology field related or equivalent experience in related field.

Demonstrates strong technical aptitude in IT support, with a focus on SharePoint administration, customer service, and effective communication. Capable of managing service desk operations and providing support across various IT environments.