Senior Salesforce Administrator

Job Type

Full-time

The Sr. Salesforce Administrator is a highly visible role that oversees and supports the corporate customer relationship management systems providing accurate and timely consolidated reporting of sales and other operational data. The role supports administration and management of the multiple applications and associated processes within our Salesforce platform. The role applies a mix of analytical, functional, and technical skills to develop and implement innovative solutions that further continuous process improvement and adoption of best practices.

This role will work with various stakeholders throughout the business to ensure strong collaboration and prioritization of the CRM technology roadmap. The ideal candidate will have experience with CRM tools, including Salesforce, and has experience with ERP data integrations. This candidate should have experience leading projects, be familiar with lead-to-cash process best practices, be comfortable communicating with and presenting to all levels and have a demonstrated ability to develop relationships and strategic partnerships.

This role will work with the business heads of each commercial line of business and integral to new acquisition onboardings.

• We are seeking a seasoned Salesforce Administrator who possesses a proven track record in developing comprehensive budget assessments for Salesforce systems and vigilantly monitoring maintenance costs—skills that are crucial for devising effective cost‑saving strategies.
• Centralize the strategy of leveraging current CRM systems across Priority including merging, migrating from different systems and adding new business lines.
• Understand the sales, commissions, and support team processes related to support existing business lines.
• Drive centralized and standard lead-to-contract processes.
• Serve as a technical advisor to the executive team for strategic planning purposes, specifically in CRM system deployment, automation, and harmonization across multiple lines of business and entities.
• Develop and lead requirements gathering sessions with sales and support teams focused on improving lead-to-cash processes.
• Ensure user experience of the CRM system is optimized and drives adoption by measuring increased usage month over month.
• Develop and maintain strong relationships between Commercial Operations, Accounting, Finance, IT, and Business Intelligence teams to collaboratively understand and solve problems.
• Communicate scope of enhancements and value drivers during prioritization planning sessions.
• Serve as one of the systems administrators and subject matter experts for all CRM systems, including development and oversight of the policies and processes leveraging these applications.
• Liaise with software application vendors, manage 3rd party support, and oversee escalation and closure of any system bugs or issues.
• Leverage expertise in Salesforce to implement enhancements for dashboards, workflows, views over time to decrease external cost of support.
• Participate in Agile cadence such as standup meetings, backlog grooming sessions, review, and retrospective meetings.
• Responsible for the SDLC IT controls related to the creation, review, maintenance, preservation and audit of all data within the CRM system(s); including administrative setup, dev, testing, and production segregation, and systems roles and accesses.
• Provide operational support to Commercial Ops, especially to aid in lead to contract conversion, RFP tracking, and commissions processing tracking and reporting.
• Support CRM system user communities by developing enterprise-wide training, communications, and presentations to increase proficiency levels and manage change.
• Support corporate business system audits and SOX compliance requirements.
• Proactively analyze applications to identify integration opportunities, process/configuration optimization, or master data management enhancements, etc.
• Partner with Business Intelligence teams to automate reporting environments to enable self-service review of financial forecasting & budgeting, goal reporting, key performance metrics, or other key data points.
• Provide…