A&O IT Regional Business Partnering & Delivery

A&O IT Regional Business Partnering & Delivery

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.

That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world.

The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It's a journey on which you rise.

The Product IT Regional Business Partnering & Delivery plays a critical role in aligning and delivering IT services and solutions with the business goals of a specific product area within a defined geographic region. Embedded within a Business Product Center of Excellence (CoE) in the IT organization, this role ensures that product-specific IT capabilities are enabling and aligning with needed functionality, value realization, innovation, and continuous improvement in business outcomes.

Working closely with the Regional Product business leader, country product owners, and aligning with the Product IT Applications heads, the Product IT Global Service Delivery head, the Product IT Integration and Architecture head, the Service Delivery manager, the Infrastructure teams and the Product IT PMO, the Product IT Regional Business Partnering & Delivery drives the lifecycle management of product-related IT services and solutions, their implementation and the business as usual within the region.

This role reports to their Global Product CIO Leader in the CoE and is part of the Product IT leadership team. The role manages all country and regional IT Business Partnering and Delivery teams.

Key Responsibilities

Management

• Manage all the Product IT region business partnering and delivery teams
• Manage the Product IT region business partnering and delivery budget
• Is a senior member of the global CoE leadership team and takes part in the global leadership of the product area
• Support the CIO in achieving the goal of optimal, competitive and future ready IT enablement of the product
• Maintains relationships with other Product IT regional teams

Business-IT Partnership for Product Enablement

• Serve as the primary IT liaison for the designated Product leader within the region and escalation point from Country Product leaders.
• Understand the regional Product strategy and connect it with the Global Product IT strategy
• Understand the IT services and their capabilities specifically, as well as the data, infrastructure and support capabilities. Additionally, keeps up to date with a general knowledge of IT services in other products.
• Understand business processes, priorities, and challenges related to the product and translate them into IT service needs.
• Understand customer needs and requirements and is able to translate them into IT needs and ways of implementation
• Ensure IT services contribute directly to product growth, customer experience, and operational efficiency.

Delivery and Lifecycle Management of Product IT Services

• Is in charge of the delivery of services within the Region to Operations and Customers from new Customer Onboarding to Business As Usual activities
• Collaborate with Global Customer Onboarding Governance lead to ensure promotion of standard exchange format (EDI/API) and quotation process
• Collaborate with Service Delivery Managers to ensure smooth operations, incident resolution, and service improvement.
• Monitor the performance of product-related systems and services, identifying enhancements and efficiencies.
• Support the planning, rollout, and decommissioning of product-related IT solutions as part of the Global Product IT strategy and its transformation.

Demand Shaping and Localized Coordination

• Collect and shape local or regional business demand related to the product, aligning it with CoE capabilities and roadmaps.
• Manage the Product IT pre-sales activities and IT solution design in the region in collaboration with Sales, Solution Design, the Product IT PMO and other regional IT Business Partners and Delivery for Global accounts.
• Follow the Demand management process
• Represent local product-specific needs in CoE backlog planning and sprint prioritization sessions.

Stakeholder Engagement, IT Account management and Communication

• Build trust and maintain strong…