Customer Service Engineer - Technology Services - School Year 2026-2027

Job Title

Customer Service Engineer - Technology Services

Customer Service Director

Information Technology

Non-exempt

230

See Compensation Plan for Technology, Pay Grade 401-403 based on experience, qualifications and skill level

Install and maintain a variety of end-user computers and peripherals including Windows and Apple desktops, laptops, iPads, printers, Promethean Activ Panels, LCD projectors, scanners, etc. Work with Media Center Assistants (MCAs) and third party service providers to resolve issues quickly for the end user. Actively contribute to and participate in small and large district roll-outs of technology updates and new technology.

This position may be assigned to work in various environments (Warehouse, Campuses, Repair, Delivery) depending on the need of the department. May be assigned to a specific campus as the primary technology support person.

• High school diploma or equivalent. Associate's degree or higher preferred.
• A+, Net+, MCSA certifications preferred.
• Apple Certification preferred.

• Advanced knowledge of Microsoft Windows and Apple Mac OS. Advanced knowledge of PC and Apple Hardware. Intermediate to Advanced knowledge of Microsoft Office Suite Outlook, Word, Excel, PowerPoint.
• Ability to work on own initiative. Demonstrate problem-solving strategies and practical knowledge.
• High quality interpersonal skills. Good communication skills.
• Ability to interact effectively with end-users, co-workers and managers.
• Ability to be organized and self‑motivated and complete tasks in a timely fashion.
• Ability to prioritize and be flexible.
• Ability to troubleshoot and solve hardware, software, network and configuration issues.
• Ability to learn new technologies by reading, self‑paced practice and minimal one‑on‑one training.
• Bilingual (English & Spanish) a plus.

• Five or more years of experience in desktop support a plus.

• Make software available to appropriate users.
• Install and test new software.
• Ensure the anti-virus software is installed, properly configured, regularly updated and working properly on all PC and server stations.
• Work with Technology Services Compliance Officer to ensure Software License Compliance.
• Maintain integrity of district asset inventory by updating equipment inventory to reflect all new equipment and equipment moves in real time.

• Receive and set up hardware.
• Diagnose and troubleshoot hardware failures.
• Check new computer equipment and install as expected.
• Act as the liaison with external third‑party service providers to resolve faults speedily.
• Act as the liaison with the designated personnel responsible for keeping the inventory.
• Maintain computer peripheral equipment such as printers, scanners, projectors and whiteboards.
• Provide technical support for hardware and software issues in the office.
• Perform routine and preventative maintenance of computers, peripherals and other technology equipment.

• Comply with policies established by federal and state law, State Board of Education rule and local board policy.
• Configure and maintain hardware and software in a multi‑platform infrastructure to ensure functionality on the network.
• Initiate and monitor work and repair requests.
• Provide advice for and/or support the technical integration of district‑approved special projects into the SBISD network.
• Maintain a detailed inventory of hardware and network equipment.
• Provide technology support to end‑users through troubleshooting, problem solving and on‑the‑spot training.
• Collaborate on acquisition of software and hardware within district guidelines.
• Perform other duties as assigned.

Computer, printer, multi‑line phone system, copier, ladder, small hand tools (screwdrivers, wrenches, hammers, sockets, pliers, crimpers, wire cutters, etc.), light van, seat belts, shoulder harnesses, cellular phone, video monitoring equipment.

None

• Maintain emotional control under stress.
• Work with frequent interruptions.
• This position requires regular in‑person interaction with the public.

• Li…