Sr. Associate, Web Strategy & Operations

Web Strategy & Operations, Sr Associate

Join Amgen’s Mission of Serving Patients. At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

• Collaborate with internal clients to define project scope, objectives and deliverables and develop detailed project plans, including scope, timelines, resources and budgets of website launches and updates.
• Support quarterly prioritization of project requests, award agencies and ensure timely execution of high‑quality deliverables.
• Ensure effective communication and collaboration between cross‑functional teams including copywriters, designers, developers, SEO team, analytics team and project‑ and platform owners.
• Monitor project progress and documentation, and take corrective actions as necessary to keep projects on track, including identifying and managing risks, issues and changes throughout the project lifecycle.
• Perform quality assurance checks and hyper care to ensure deliverables meet industry standards, and provide ongoing strategic and operational support.
• Act as a single Point of Contact (POC) for managing all projects in GCCI WSO.
• Support pilots, rollouts and adoption of new/enhanced capabilities and features for websites and the management and optimization of the global portfolio of websites.
• Support Global Service Center (GSC) Regional Leads with Project Planning and Forecasting, Release Management and Deployment and Creative Support, MAC Services, Quality Assurance and Testing.
• Submit Integrated System Assessment (ISA) across Amgen's global web platforms, which will significantly contribute to Amgen’s regulatory compliance and operational resilience.
• Develop and report on key performance indicators (KPIs) and metrics that gauge the success of websites, analysing data to provide actionable insights.

• Provide reporting to GCCI Web Strategy leads on performance KPIs, areas of opportunity to enhance ways of working as part of operational reviews.
• Empower project owners to be cost‑effective & develop content with a sense of urgency through standardized templates.
• Support project owners through successful website launches and updates, adhering to agile web development process and industry best practices.
• Partner with stakeholders to perform functional testing to ensure quality.
• Collaborate with Digital Technology & Innovation (DTI) team to support quarterly prioritization of projects, clearly identifying business priorities, and scope to determine project requirements.
• Lead retrospectives that incorporate lessons learned from previous projects to instill a culture of continuous improvement.

• Master's degree or Bachelor's degree and 4 years of digital or web project management experience.
• Associate's degree and 6 years of digital or web project management experience.
• High School diploma/GED and 8 years of digital or web project management experience.

• 5+ years of digital project management in a fast‑paced, multi‑client environment, including end‑to‑end projects across a website lifecycle.
• Proven expertise in managing complex, cross‑country and high‑impact projects.
• Ability to effectively negotiate, manage expectations, and maintain productive relationships with a diverse group of stakeholders across various functions.
• Strong understanding of agile project management principles and methodologies, with a focus on continuous improvement, preferably SAFe.
• Proficiency in web analytics and Search Engine Optimization (SEO), and User Experience (UX) and User Interface (UI) design principles using tools such as Google Analytics, Google Search Console and Figma.
• Experience with writing detailed documentation.
• Experience with JIRA, Service Now, Google Analytics, and Confluence.
• Familiarity with technical specifications, industry standards and best practices including media file sizes/formats, accessibility standards (WCAG), privacy regulations (GDPR, U.S. Consumer laws) is a plus.
• Knowledge of web development technologies, coding languages and industry best practices, such as HTML and CSS is a…