IT Operations Systems Specialist

Why Benchmark Insurance Group?

At Benchmark Insurance Group, we’re not just another agency—we’re an industry leader in commercial insurance solutions, providing innovative, tech-driven services to businesses across Texas and beyond. As one of the fastest-growing MGAs/Retail Brokers in Texas, we integrate market-leading technology to enhance insurance distribution and underwriting.

This is your opportunity to be a part of a company that values innovation, efficiency, and customer excellence—all while offering a collaborative and rewarding work environment!

We’re looking for an IT Systems Specialist to take full ownership of IT setup, access management, and ongoing employee support. This role ensures a seamless onboarding experience for new hires, maintains system security, and troubleshoots IT issues to keep our team running smoothly.

With IT operations now being managed internally, this is a great opportunity to build and refine our onboarding process, optimize system management, and enhance security protocols.

• Onboarding New Hires:
  Create company email accounts and provision necessary permissions. Set up and install required software and tools for employees. Ensure proper access to internal systems based on job roles.
• IT Support & Troubleshooting:
  Assist employees with system-related issues (software, access). Respond to and resolve IT tickets in a timely manner. Coordinate with vendors for hardware repairs and replacements.
• System Maintenance & Security:
  Regularly update and patch company systems and software. Manage identity & access control (IAM, SSO, MFA). Monitor system performance and ensure compliance with IT security policies.
• Offboarding & Access Management:
  Securely remove departing employees’ access to company systems. Redirect emails to relevant team members as needed. Ensure all IT assets are collected and accounted for.
• Process Optimization:
  Improve and document IT onboarding/offboarding workflows. Automate repetitive IT tasks to enhance efficiency.

• Experience in IT support, IT operations, or a related role.
• Strong knowledge of identity & access management (IAM), email systems (Google Workspace, Microsoft 365), and enterprise software.
• Ability to troubleshoot hardware, software, and network issues.
• Understanding of cybersecurity best practices.
• Excellent problem-solving and communication skills.
• Ability to work independently and improve IT processes.

• Experience with automation tools for onboarding/offboarding.
• Familiarity with MDM (Mobile Device Management) solutions like Intune or Jamf.
• Basic scripting skills (Power Shell, Bash, or Python).

Training will be provided for a week on what to do and how to do.

• Opportunity to build and refine IT onboarding from the ground up.
• Hands-on role with a mix of onboarding, security, and system management.
• Career growth in IT operations and security.
• Competitive salary and benefits.