Director, Enterprise ServiceNow Platform
Listed on 2026-07-25
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IT/Tech
IT Project Manager, IT Business Analyst, Business Systems & Technology Analysis, Change Management
Role Overview
AECOM is seeking a Director, Enterprise Service Now Platform, to lead, own, and evolve our global Service Now ecosystem that supports enterprise workflow automation, digital operations, and employee services at scale.
This leader will serve as the global platform owner for Service Now, responsible for platform strategy, governance, roadmap execution, demand management, and continuous improvement.
What You Will DoThe ideal candidate will own the global Service Now platform roadmap, governance model, standards, and long-term maturity strategy, and continuously evolve the Service Now operating model to ensure scalable governance, delivery consistency, and operational transparency.
This role is focused on advancing Service Now as a strategic enterprise capability, not simply managing operational support or teams that use the tool.
Why It Might Be a FitThe ideal candidate has experience owning a large-scale Service Now environment, partnering with business leaders, leading delivery teams and vendors, and creating scalable solutions that improve automation, user experience, and business outcomes.
Requirements- Bachelor's Degree plus at least 12 years of Service Now experience, including 4 years of leadership experience, or demonstrated equivalency of experience and/or education
- Experience owning, managing, or leading Service Now platforms within large, complex enterprise environments
- Experience driving Service Now platform strategy, governance, roadmap planning, demand intake, backlog prioritization, and delivery execution to support enterprise business needs
- Experience partnering with business stakeholders, technology teams, and external vendors/MSPs to deliver scalable Service Now solutions, enhancements, integrations, and platform improvements
- Experience across Service Now capabilities such as ITSM, ITOM, ITAM, HRSD, CSM, SPM, CMDB, Knowledge Management, Employee Center, or Service Portals
- Strong communication and leadership skills with the ability to influence technical teams, business partners, and senior stakeholders
medicaldentalvisionlifeAD&Ddisability benefits paid time offleaves of absencesvoluntary benefitsperksflexible work option swell-being resourcesemployee assistance programbusiness travel insuranceservice recognition awardsretirement savings plan employee stock purchase plan
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