Desktop and Mobility Support
Job in
Houston, Harris County, Texas, 77246, USA
Listed on 2026-07-25
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-07-25
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Job Description
Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of the system.
Must Have Technical/Functional SkillsDesktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support, and related standard software components.
Roles & Responsibilities- Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of the system.
- Resolve technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components such as MS Office, VPN, Anti-Virus, Skype, etc.
- Assist in enrolling iOS devices in MDM (JAMF) and investigate incidents and tasks.
- Deploy device drivers and Windows patch updates.
- Troubleshoot laptop/desktop performance, group policy, encryption, and failed software configurations for end user devices.
- Manage the security compliance health status of end user workstations.
- Monitor security patching status and remedy deficiencies proactively.
- Diagnose, troubleshoot, resolve, and, if necessary, elevate unsupported software, hardware, and peripheral incident calls assigned from the Service Desk team.
- Adjust configuration options as required to resolve defects identified while performing corrective action on a device.
- Investigate desktop level incidents and identify root causes to provide solutions.
- Deploy, monitor, and report on device drivers including BIOS and utilities.
- Support Windows 11 feature upgrades using modern management techniques such as Intune and Auto Pilot.
- Maintain working knowledge of enterprise ticketing tools like Service Now.
- Monitor and report on user experience.
- Report on workstation image deployments and patch compliance metrics.
$60,000 - $65,000 a year
Employee Benefits Summary- Discretionary Annual Incentive
- Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans - Family Support:
Maternal & Parental Leaves - Insurance Options:
Auto & Home Insurance, Identity Theft Protection - Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement - Time Off:
Vacation, Time Off, Sick Leave & Holidays - Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing
Bachelor of Computer Science
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