Technical Support Analyst II (Audio-Visual

Technical Support Analyst II (Audio-Visual)

We are seeking a Technical Support Analyst II with experience supporting enterprise audio-visual technologies. This role is responsible for providing end-user support, troubleshooting conference room AV systems, maintaining AV hardware/software, and ensuring seamless meeting experiences. The ideal candidate is customer-focused, proactive, and eager to learn new technologies.

Key Responsibilities

• Provide day-to-day support for conference room audio-visual systems.
• Troubleshoot and maintain Microsoft Teams Rooms, Crestron, Polycom, Logitech, Neat, and App Space solutions.
• Assist users with meeting setup, scheduling, and technical issues.
• Perform system health checks and site walkthroughs to identify and resolve issues.
• Deliver end-user training and collaborate with senior AV team members.
• Support AV equipment installation and maintenance

Required Qualifications

• Minimum 1 year of experience with audio-visual technologies.
• Minimum 1 year of technical end-user support experience.
• Experience with Microsoft Teams Rooms, Crestron, Polycom, Logitech, Neat, or similar AV platforms.
• Basic networking knowledge preferred.
• Strong troubleshooting, communication, and customer service skills.
• Ability to lift up to 50 lbs., climb ladders, bend, and work under tables when needed.