Technical Support Engineer​/Trainer

Job Title: Technical Support Engineer / Trainer.

Location: Houston, TX

• Providing technical support for industrial battery systems, including CAN Bus, PLC, and A/C & D/C control environments.
• Developing technical documents, including service bulletins and training materials.
• Managing CRM database entries for support issues.

• Technical Expertise:
  Maintain deep product knowledge and provide first-line technical support.
• Problem-Solving:
  Own root cause analysis and propose design improvements.
• Documentation:
  Publish service bulletins, training materials, and manuals.
• Training &
  
  Education:
  
  Deliver structured training to dealers and internal teams, offering 2 classes per month on average.

• Associate’s Degree in Electronics or 5+ years in a CAN Bus/PLC-related environment.
• Strong electronics and electrical theory knowledge.
• Experience with Lithium-Ion battery BMS/BMU technology is a plus.

• Excellent verbal communication and problem-solving skills.
• Proficiency in creating clear, concise technical documents.
• Ability to train both technical and non-technical audiences effectively.
• Familiarity with CRM software for tracking support cases.