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Service Desk Manager: Lead SLA & Hands
Job in
Houston, Harris County, Texas, 77246, USA
Listed on 2026-07-29
Listing for:
Right Click Technology, LLC
Full Time
position Listed on 2026-07-29
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Right Click Technology, LLC, based in Houston, is hiring a Service Desk Manager to own SLA compliance and ticket quality across Houston and Brazosport regions. You will work hands-on with escalations and ticket overflow while leading a small frontline team to keep the service desk running at a high level as we grow.
You’ll mentor, coach, and develop frontline staff, define escalation criteria, and participate in hiring decisions.
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