Campus Support Technician

Position: Campus Support Technician, Full-Time
JOB SUMMARY The Campus Support Technician provides technical support and maintenance for the campus’s computer systems, networks, classroom technology, and end-user devices. This hands-on role is critical to ensuring faculty, staff, and students have reliable access to the technology they need for teaching, learning, and operations. The ideal candidate is customer-service oriented, technically skilled, and thrives in a fast-paced, educational environment.

This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.

ESSENTIAL JOB FUNCTIONSUnderstand the issues involved with administering and maintaining corporate infrastructure, including network connectivity, Internet access, email, etc.

Understand the issues involved in administering and maintaining the corporate network, core systems, and applications

Assist with creating new hire telephone and voicemail extensions, routing extensions to appropriate locations, and updating information as seating assignments change

Follow maintenance plans for computer stations and software for Campus users

Assist in supporting corporate applications, internal corporate servers, user desktops, etc.

Assist with basic troubleshooting, backup, and archiving

Help install and improve computer software and network equipment

Apply systems analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specifications

Create network and email accounts for new users

Sets up computers for new users and ensures delivery of equipment to users in different locations if necessary

Updates company phone lists and email address books

Helps answer all trouble calls/emails and enters work orders into tracking software

Assist in the administration and maintenance of core systems and operating systems used Interact with internal clients to resolve fundamental help desk issues; communicate with internal clients professionally, and maintain confidentiality

Respond to internal clients promptly

Assist with the inventory management of software licenses, software, hardware, and other IT supplies

Participate in the design, documentation, testing, creation, or modification of computer programs related to machine operating systems

Promotes responsible usage and care of corporate equipment

Provides support for guests and members.

Listen to others and accepts input from team members

Articulate ideas and thoughts verbally

Accurately prepares written business correspondence that is coherent, grammatically correct, effective, and professional

Relay relevant IT-related information to the company promptly

Display a positive attitude

Demonstrate flexibility in day-to-day work

Set high standards of performance for oneself

Establish harmonious working relationships with team members

Appreciate each team member's contributions and values each member

Values internal clients and responds to their needs as they arise

Establish effective working relationships with internal clients

Follow established communication guidelines

Use good judgment in what and how to communicate with internal clients

Understand the professional development process and become actively involved by setting challenging goals and meeting them through continuous learning

Seek input from mentors and supervisors

Actively applies feedback received to day-to-day work and strives to improve performance

Accurately complete and submit time and expense reports promptly

Accurately complete and submit status reports promptly

Participate in the implementation and support of IT-related policies

Keeps workroom neat, organized, and secure

Complies with and enforces standard Campus policies and procedures

Performs other duties as assigned

Works in a safe manner at all times

Other duties as assigned.

KNOWLEDGE AND SKILLSAn Associate’s degree or 2 years of relative experience in Information Technology is strongly preferred

Help Desk Procedures and Best Practices Call Center Environment Familiarity with performance metricsPHYSICAL JOB REQUIREMENTS Must be able to meet the following minimum physical requirements for at…