More jobs:
Service Desk Support Specialist
Job in
Houston, Harris County, Texas, 77246, USA
Listed on 2026-09-12
Listing for:
CGG Services SAS
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, Azure, HelpDesk/Support
Job Description & How to Apply Below
The Service Desk Support Specialist is responsible for providing Tier 2 technical support across end‑user devices, enterprise applications, and hybrid infrastructure.
Key Responsibilities- Troubleshoot simple and complex Windows desktop, laptop, and mobile device issues
- Support Microsoft 365 services, including:
Outlook and Exchange Online (mail flow, profiles, permissions), Microsoft Teams (calling, meetings, client issues), One Drive and SharePoint Online (sync, access, permissions) - Resolve identity and authentication issues (password resets, MFA, conditional access)
- Troubleshoot VPN, remote access, and hybrid connectivity issues
- Manage user accounts, security groups, and permissions in:
On‑prem Active Directory, Azure AD / Microsoft Entra - Support user lifecycle processes (onboarding, role changes, offboarding)
- Assist with Hybrid Azure AD Join and device registration issues
- Support administration and monitoring of:
Windows Server (on‑prem), Azure and Microsoft 365 services - Monitor and support:
Azure AD Connect, On‑prem AD File and print services, Backup and recovery jobs - Apply patches, updates, and configuration changes following change‑management procedures
- Support virtualization platforms (Hyper‑V) as needed
- Maintain system documentation and asset inventories
- Identify recurring issues and contribute to root cause analysis
- Support security initiatives (phishing response, account compromise remediation, access reviews)
- Participate in after‑hours or on‑call rotations as required
- 2–4 years of experience in Tier 2 helpdesk, technical support, or junior systems administration roles
- Strong experience supporting Windows endpoints in an enterprise environment
- Working knowledge of Microsoft 365 and hybrid identity concepts
- Hands‑on experience with Active Directory user and group management
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Experience using ticketing systems and documenting technical solutions
- Strong communication and customer service skills
- Experience with Microsoft Entra , Azure AD Connect, or Active Roles
- Exposure to Intune, Conditional Access, or device compliance policies
- Power Shell scripting for basic administration or troubleshooting
- Strong troubleshooting and analytical skills
- Attention to detail and documentation discipline
- Professional communication with both technical and non‑technical users
We are committed to equal employment opportunities for all professionals.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×