Oracle Cloud CC&B Senior Functional Consultant

Title:
Oracle Cloud CC&B Senior Functional Consultant

Location :
Houston TX (Onsite)

Experienced Oracle Utilities CC&B Senior Functional Consultant responsible for implementing, configuring, enhancing, and supporting Oracle Customer Care & Billing (CC&B) solutions for utility organizations.

The consultant serves as a bridge between business stakeholders and technical teams, ensuring that customer service, billing, payments, collections, meter-to-cash, and regulatory requirements are effectively translated into Oracle CC&B solutions.

• Conduct workshops with business users, SMEs, and stakeholders.
• Gather, analyze, and document business requirements.
• Perform gap analysis between business processes and Oracle CC&B functionality.
• Functional Requirement Documents (FRD)
• Business Requirement Documents (BRD)
• Solution Design Documents (SDD)
• Recommend best practices based on Oracle Utilities standards.

• Design end-to-end utility business processes within Oracle CC&B.
• Configure and customize CC&B functionalities according to business requirements.
• Define:
  • Premise and Service Point Management
  • Billing
  • Create functional specifications for extensions and customizations.

• Configure:
  • Bill Determinants
  • Billing Cycles
• Additional responsibilities:
  • Manage business rules and process automation.

Define integration requirements between Oracle CC&B and: