Desktop Support Analyst

Desktop Support Analyst (PC Support)

Location:
Houston, TX (Onsite)

Employment Type:
Full-Time

• Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, printers, scanners, and other peripherals
• Install, configure, maintain, and troubleshoot Windows 11 operating systems
• Support Microsoft 365 applications, including Outlook, Teams, One Drive, and Office applications
• Manage user accounts, permissions, and access through Microsoft Entra  (Azure AD) and Active Directory
• Configure and support laptops, desktops, docking stations, monitors, and mobile devices
• Diagnose and resolve hardware, software, operating system, and connectivity issues
• Perform new hire onboarding and employee offboarding activities, including equipment provisioning and recovery
• Document incidents, service requests, and resolutions within the IT ticketing system
• Maintain asset inventory and lifecycle management of end-user equipment
• Provide onsite and remote support for local users, as well as physical support for the Aruba Networks hardware
• Support Aruba wireless access points and wireless network troubleshooting
• Work with senior network engineers on network deployments, upgrades, and optimization projects

• Participate in IT projects, hardware refreshes, office moves, and infrastructure upgrades
• Coordinate with vendors for hardware repairs, warranty support, and network-related issues
• Maintain compliance with IT policies, security standards, and best practices
• Participate in after-hours support and maintenance activities as needed

• 3+ years of desktop support or IT support experience
• 2+ years of experience supporting enterprise network environments
• Experience administering and troubleshooting Aruba switches and wireless infrastructure
• Strong understanding of:
  Windows 11, Microsoft 365, Active Directory / Microsoft Entra , TCP/IP networking including DNS, DHCP, VLANs
• Experience with hardware and software troubleshooting
• Experience with ticketing systems and IT service management processes
• Excellent verbal and written communication skills
• Strong customer service and problem-solving abilities

• Microsoft certifications related to Endpoint Management or Microsoft 365
• Experience with Intune and endpoint management solutions
• Experience supporting VoIP systems
• Familiarity with network monitoring and management tools
• Experience supporting hybrid cloud environments

• Ability to lift and move equipment up to 50 pounds
• Ability to work onsite in an office and data center environment
• Ability to travel locally to support office locations when required

Aptimized is an Equal Opportunity Employer and values diversity in the workp ace.