CONTRACT] Help Desk IT Support Technician

Job Details

Job Title: Help Desk IT Support Technician (Tier
1)
Client: Japanese Corporate
Working

Location:

Downtown Houston, TX
Working Style: Hybrid (Min 4 days in Office)
Employment Type: Contract (6–12 months)
Salary: $35–$40/hour
Benefit: 401K Match
Visa Support: No
Working Hours: Monday–Friday (Business Hours)
Language: English required;
Japanese is a plus

• Strong customer service and communication skills
• Excellent troubleshooting and analytical abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational skills and attention to detail
• Ability to work independently while contributing effectively within a team
• A proactive attitude and willingness to learn
• Understanding of Japanese corporate culture and business etiquette

• Bachelor's degree in Information Technology, Computer Science, or equivalent work experience
• 1–2 years of Help Desk, Desktop Support, or IT Support experience
• Experience supporting Windows PCs, Microsoft 365 applications, and mobile devices
• Knowledge of Active Directory, VPN, remote support tools, and basic networking concepts
• Excellent English communication skills
• Minimum 2 years of experience working for a Japanese company or supporting Japanese corporate users strongly preferred
• Japanese language ability is preferred but not required
• IT certifications (CompTIA A+, Network+, Microsoft, ITIL, etc.) are a plus