Information Platform Lead

The Opportunity

The Information Platform Lead serves as the primary technical and functional subject matter expert for information management platforms governed and administered by Enterprise Information Management (EIM), with primary responsibility for Procore. The role is responsible for platform administration, configuration, governance, optimization, permissions, workflows, integrations, reporting, and continuous improvement to ensure information platforms effectively support business and operational requirements.

The Information Platform Lead serves as the primary technical and functional subject matter expert for information management platforms governed and administered by Enterprise Information Management (EIM), with primary responsibility for Procore. The role is responsible for platform administration, configuration, governance, optimization, permissions, workflows, integrations, reporting, and continuous improvement to ensure information platforms effectively support business and operational requirements. Reporting to the Director, Enterprise Information Management, the IPL partners with Information Technology, the Document Control Manager, Program Information Managers, functional organizations, and business stakeholders to establish scalable platform practices, resolve complex issues, improve platform performance, and maintain appropriate information governance and controls.

• Serve as the primary administrator and subject matter expert for assigned information platforms, with primary responsibility for Procore.
• Administer and configure company-level and project-level platform settings, tools, templates, workflows, directories, permissions, fields, forms, notifications, reporting, and other configurable components.
• Establish and maintain standardized configurations, templates, administrative documentation, and change controls that support consistent and scalable platform use.
• Troubleshoot and resolve complex platform, configuration, workflow, access, and information management issues.

• Establish and maintain platform governance standards, administrative controls, permission structures, and configuration requirements.
• Administer role-based access and least-privilege principles across supported platforms.
• Perform and support periodic access reviews, permission audits, configuration reviews, and governance assessments.
• Partner with IT, EIM leadership, and business stakeholders on identity, access, security, governance, and corrective actions.

• Partner with business stakeholders to understand operational processes, information requirements, pain points, and desired outcomes.
• Translate business requirements into scalable platform configurations, workflows, and solutions.
• Evaluate platform utilization and existing processes to identify risks, inefficiencies, duplication, rework, unnecessary cost, and opportunities for improvement.
• Design, configure, test, implement, and evaluate platform enhancements and standardized solutions that improve business execution.

• Ensure platform configurations support EIM requirements for information governance, metadata, classification, lifecycle management, traceability, records management, information quality, and turnover readiness.
• Partner with the Document Control Manager, Program Information Managers, and functional stakeholders to ensure platform capabilities support established information management requirements.
• Partner with IT and system owners to support integrations between information platforms and other enterprise technologies.
• Evaluate information flows and integrations to support data integrity, appropriate system-of-record boundaries, and effective information exchange.

• Routinely evaluate platform configuration, utilization, adoption, permissions, workflows, information quality, and overall platform health.
• Develop and maintain metrics, reports, dashboards, and other visibility tools to support platform governance and decision-making.
• Identify trends, risks, underutilized capabilities, and opportunities to improve platform performance, user experience, operational efficiency, and business value.
• Monitor platform releases, product roadmaps, new functionality, and industry best practices and recommend adoption or improvement opportunities where appropriate.

• Serve as the advanced escalation point and technical authority for complex platform questions, configuration issues, permissions, workflows, integrations, and user challenges.
• Develop and maintain platform standards, guidance, administrative procedures, work instructions, training materials, and technical documentation.
• Provide training, coaching, and technical guidance to platform administrators, document control personnel,…