More jobs:
Technical Support
Job in
Houston, Harris County, Texas, 77007, USA
Listed on 2026-08-05
Listing for:
LTS Associate Inc.
Full Time
position Listed on 2026-08-05
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
* Technical Support is well organized, dynamic, customer-focus, proactive and is strong in team-player, multi-tasking and problem- solving skills
* ESSENTIAL JOB FUNCTIONS
* * Maintain an in-depth knowledge of our complete line of products and services.
* Embrace and learn the Video Surveillance / CCTV technologies and their applications.
* Provide product demo and technical training to the sales team and customers.
* Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
* Build and test PC-based DVR systems to customer's specifications.
* Provide prompt and effective customer service and technical support.
* Service customers in an effective and efficient manner;
Partner with internal teams proactively.
* Perform other duties as assigned
* ESSENTIAL REQUIREMENTS
* * Ability to communicate clearly, concisely and professionally in written responses to emails and oral responses to calls
* Ability to maintain confidential business information
* Ability to respond to customers in a timely and effective manner
* Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
* Ability to work independently with minimum supervision
* Ability to work under pressure
* Strong troubleshooting, problem-solving and team player mindset is a plus
* Proactive and enthusiastic to excel
* OTHER REQUIREMENT
* * Domestic and/or International Travel may be required (up to 25%)
* Willing and able to work additional hours when needed
* Bend, lift, open and move product and related office items varying in weight up to 30lbs,
* EDUCATION
* * 1+ Years of Professional Experience in technical support or related areas
* Experience in security system industry is highly desired
* A bachelors degree in Computer Science, Physics, IT / Network, Engineering or related technical field, or equivalent industry experience is required, Master degree is preferred
* Fresh graduates will also be considered
Job Type: Full-time
Pay: $18.00 - $20.
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