Technical Product Manager

Essential Job Functions

Product Design (the right business workflows)

* Own the roadmap for Forwarding Operations technology, covering centralization strategy, universal task inbox, orchestration and metadata layer, and AR/AP automation.

* Conduct deep process shadowing and interviews with ops teams across regions.

* Map current-state workflows from booking through customs clearance, documentation, and exception handling; and identify the highest-leverage automation opportunities.

* Design SOPs and future-state workflows; build mockups and POCs to validate operational feasibility before engineering investment.

Technical Design (the right approach)

* Define the architecture of an orchestration and metadata layer for workflow provider plug-ins, enabling the business to swap and integrate operational tools without rebuilding core flows.

* Lead technical design for a universal task inbox; a cross-system, cross-region queue for freight ops tasks.

* Oversee integrations with financial systems for AR/AP automation.

* Drive zero-touch execution initiatives for specific freight corridors and modes.

* Ensure standard engineering patterns are followed; identify and resolve cross-team capability gaps.

Success (execution and measurement)

* Define operational KPIs: task completion time, exception rates, manual touchpoints per shipment, and ops cost per file.

* Partner with performance management and training teams for structured ops rollouts.

* Create meaningful measurement frameworks throughout the project lifecycle, with particular emphasis on instrumentation during rollouts to track adoption, impact, and operational improvements.

* Instrument experiments with analytics and data science; evaluate automation impact rigorously.

* Drive adoption of new ops tools through change management and internal enablement.

Cross-team Coordination

* Build strong relationships with operations leadership across central and regional teams.

* Understand regional operational differences, customs regimes, carrier relationships, documentation standards and ensure platform flexibility to accommodate them.

* Serve as the primary voice of forwarding operations within the TPM and engineering teams.

Other Skills & Abilities

Cross-Functional Leadership & Technical Acumen:

* Demonstrated ability to lead cross-functionally across engineering, AI, data science, and business operations teams.

* Academic or practical experience with fundamentals of AI across modalities (vision, language, multimodal).

* Comfort reading and writing code; familiarity with modern application ecosystems including HTTP APIs, messaging and queueing systems, and typical software engineering patterns.

* Experience working in Agile or Scrum environments.

* Strong ability to build relationships across technical and non-technical stakeholders and translate between business requirements and technical constraints.

Domain and Measurement Expertise:

* Deep understanding of freight forwarding execution: bookings, documentation (BLs, AWBs, customs), and exception management.

* Experience designing workflow orchestration systems, task management platforms, or process automation tools.

* Strong comfort with financial operations technology; AR/AP systems and invoicing automation.

* Strong data orientation with ability to define and instrument operational KPIs from scratch.

* Proven track record of creating meaningful measurement frameworks, especially during product rollouts and organizational change initiatives.

Communication and Organization:

* Excellent communication skills with the ability to articulate complex technical and operational concepts to diverse audiences.

* Strong analytical skills with solid experience in writing functional and technical specifications.

* Strong teamwork skills in both local and distributed settings across different geographic locations.

* Strong organization skills with excellent attention to detail.

* Proficiency with product management tools, diagramming tools (Visio, Miro), and collaboration platforms.

* Ability to drive short-term actions consistent with long-term strategic goals.

* Effective listening skills and stakeholder empathy.

Physical Requirements

* Talking, hearing and using hands to operate computer equipment

* Vision abilities required by this job include close vision and the ability to adjust focus

* Job may require extended sitting or standing, use of standard office equipment.

Education & Experience

* Bachelor's degree in Computer Science, Engineering, Business Administration, or related field.

* 5+ years of product management experience with strong preference for operations, workflow automation, or logistics technology.

* All TPM candidates must demonstrate:

* Cross-team leadership experience across engineering, AI, data science, and business operations

* Comfort reading and writing code and working with modern application ecosystems (HTTP APIs, messaging and queueing systems)

* Experience in Agile or Scrum environments

* Ability to build strong relationships across technical and…