Service Desk Support Specialist
Listed on 2026-08-05
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IT/Tech
IT Support, Systems Administrator, HelpDesk/Support
Service Desk Support Specialist
Viridien is an advanced technology, digital and Earth data company that pushes the boundaries of science for a more prosperous and sustainable future. With our ingenuity, drive and deep curiosity we discover new insights, innovations, and solutions that efficiently and responsibly resolve complex natural resource, digital, energy transition and infrastructure challenges.
The Service Desk Support Specialist is responsible for providing Tier 2 technical support across end-user devices, enterprise applications, and hybrid infrastructure. This role focuses on troubleshooting complex issues, supporting Microsoft 365 and identity services, and ensuring a high level of customer satisfaction while contributing to operational stability and continuous improvement.
Key Responsibilities- Troubleshoot simple and complex Windows desktop, laptop, and mobile device issues
- Support Microsoft 365 services, including:
- Outlook and Exchange Online (mail flow, profiles, permissions)
- Microsoft Teams (calling, meetings, client issues)
- One Drive and SharePoint Online (sync, access, permissions)
- Resolve identity and authentication issues (password resets, MFA, conditional access)
- Troubleshoot VPN, remote access, and hybrid connectivity issues
- Manage user accounts, security groups, and permissions in:
- On-prem Active Directory
- Azure AD / Microsoft Entra
- Support user lifecycle processes (onboarding, role changes, offboarding)
- Assist with Hybrid Azure AD Join and device registration issues
- Support administration and monitoring of:
- Windows Server (on-prem)
- Azure and Microsoft 365 services
- Monitor and support:
- Azure AD Connect
- On-prem AD
- File and print services
- Backup and recovery jobs
- Apply patches, updates, and configuration changes following change management procedures
- Support virtualization platforms (Hyper-V) as needed
- Maintain system documentation and asset inventories
- Identify recurring issues and contribute to root cause analysis
- Support security initiatives (phishing response, account compromise remediation, access reviews)
- Participate in after-hours or on-call rotations as required
- 2–4 years of experience in Tier 2 helpdesk, technical support, or junior systems administration roles
- Strong experience supporting Windows endpoints in an enterprise environment
- Working knowledge of Microsoft 365 and hybrid identity concepts
- Hands-on experience with Active Directory user and group management
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Experience using ticketing systems and documenting technical solutions
- Strong communication and customer service skills
- Experience with Microsoft Entra , Azure AD Connect, or Active Roles
- Exposure to Intune, Conditional Access, or device compliance policies
- Power Shell scripting for basic administration or troubleshooting
- Strong troubleshooting and analytical skills
- Attention to detail and documentation discipline
- Professional communication with both technical and non-technical users
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