IT Support Specialist
Listed on 2026-09-12
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IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Systems Administrator
IT Support Specialist provides Tier 1 and Tier 2 assistance to end users in a Microsoft-centric environment, handling hardware, software, and mobile device issues while maintaining strong customer service and team collaboration. They resolve tickets, manage identity access, and document solutions to support the organization’s technology infrastructure.
Key Responsibilities:Provide Tier 1 and Tier 2 technical support for end users
Manage and resolve approximately 10 support tickets per day
Troubleshoot hardware, software, and Microsoft-related issues
Support identity and access management through Okta
Provide remote support using Team Viewer
Manage and support mobile devices using Microsoft Intune
Document incidents, service requests, and resolutions
Escalate complex issues when necessary
Deliver excellent customer service and maintain strong communication with users
Collaborate with an 8-person Help Desk team to ensure timely issue resolution
3–5 years of Help Desk, Desktop Support, or Technical Support experience
Strong experience supporting Microsoft technologies
Hands‑on experience with Okta (Identity Management)
Experience with Team Viewer or similar remote access tools
Experience with Microsoft Intune and mobile device management
Strong troubleshooting and problem‑solving skills
Excellent communication and customer service abilities
Ability to work in a fast‑paced, team‑oriented environment
Oil & Gas industry experience is a plus
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