IT Support Technician

IT Service Desk Technician

We are seeking a skilled and motivated IT Service Desk Technician to join our on-site Information Technology team supporting warehouse and distribution center operations. This role is the primary point of contact for all end-user technology needs across the facility and requires a hands-on professional capable of delivering responsive, high-quality support in a fast-paced operational environment. This position is an on-site role located in Houston, TX at 14959 JACINTOPORT BLVD, Suite #200 HOUSTON, TX 77015.

The ideal candidate will bring proven experience in desktop support, network infrastructure, and Microsoft cloud technologies including Azure and Entra , combined with the ability to troubleshoot and resolve issues efficiently to minimize downtime and keep operations running smoothly.

• Serve as the first point of contact for all IT support requests via phone, email, ticketing system, and walk-up
• Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues for end users and warehouse associates
• Provision, configure, and maintain desktop computers, laptops, mobile devices (including Zebra handhelds), printers, and peripherals
• Manage and track equipment inventory, including issuance, return, and lifecycle documentation
• Support voice-picking devices and warehouse management system (WMS) client software as needed
• Escalate complex issues to senior IT staff or vendors with proper documentation
• Assist with configuration, monitoring, and basic troubleshooting of firewall appliances (e.g., Forti Gate) and network switches (e.g., Aruba, Cisco)
• Support wireless access point (AP) management and Wi-Fi signal troubleshooting across warehouse floor environments
• Perform VLAN awareness tasks and assist with network segmentation documentation
• Coordinate with network engineers on infrastructure changes, upgrades, and site expansions
• Monitor network alerts and assist with incident response for connectivity outages
• Manage user identities, access policies, and conditional access in Microsoft Entra  (formerly Azure Active Directory)
• Support Microsoft 365 applications including Teams, Outlook, SharePoint, and One Drive
• Assist with MDM policy enforcement via Microsoft Intune or similar platforms
• Manage on-premises Active Directory users, groups, and OUs using delegated access tools (ADManager Plus / AD360)
• Apply Windows updates, patches, and software deployments via endpoint management platforms
• Maintain IT equipment rooms, server closets, and infrastructure at the facility in a clean and organized state
• Support label printers (Zebra ZPL), print servers, and print queue management
• Coordinate with vendors and third-party service providers for hardware repairs, replacements, and on-site visits
• Participate in new site readiness, system rollouts, and hardware refresh projects
• Document procedures, configurations, and resolutions in the IT knowledge base

• 2+ years of experience in an IT Service Desk, help desk, or desktop support role
• Hands-on experience with firewall management and configuration (Forti Gate, Palo Alto, Sonic Wall, or similar)
• Working knowledge of managed network switches, VLANs, and wireless infrastructure troubleshooting
• Proficiency with Microsoft Azure administration – virtual machines, resource groups, subscriptions
• Experience with Microsoft Entra  (Azure Active Directory) – user management, group policies, conditional access
• Solid understanding of Active Directory – user provisioning, group management, OU structure
• Experience with Windows 10/11 desktop support and imaging/deployment
• Ability to work independently on-site with minimal supervision in a warehouse or distribution center environment
• Strong verbal and written communication skills; able to convey technical information to non-technical users
• Valid driver's license and reliable transportation

• Industry certifications:
  CompTIA A+, Network+, Security+;
  Microsoft SC-900, AZ-900, MS-900; or equivalent
• Experience with MDM platforms such as Manage Engine Mobile Device Manager Plus, SOTI Mobi Control, or Microsoft Intune
• Familiarity with warehouse technology including…