Platform Architect

designs, optimizes, and governs enterprise-wide Service Now implementations, bridging the gap between business goals and technical execution

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• Solution Architecture: Lead end-to-end design of Service Now applications (such as ITSM, ITOM, HRSD, CSM, and custom apps), ensuring scalability and adherence to best practices.
• Strategic & Roadmap Planning: Collaborate with business stakeholders and executives to translate organizational requirements into long-term platform capability strategies.
• Integration & Governance: Architect secure integrations with third-party systems (e.g., SAP, Active Directory, custom APIs) while maintaining platform data models, CMDB integrity, and governance standards.
• Technical Leadership & Mentorship: Provide guidance and oversight to cross-functional development teams, reviewing complex technical designs and monitoring technical debt.
• Platform Optimization: Oversee system upgrades, security compliance, and performance tuning to maximize return on investment (ROI).

• Experience: 5–9+ years working extensively within the Service Now platform, including 2+ years in an architectural or technical lead role.
• Certifications: Service Now Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) credentials, alongside ongoing platform delta updates.
• Soft Skills: Exceptional stakeholder communication, executive presentation abilities, and experience guiding agile delivery teams