More jobs:
Managed Services Technician
Job in
Houston, Harris County, Texas, 77246, USA
Listed on 2026-09-12
Listing for:
Prudent Technologies and Consulting, Inc.
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
- Provide onsite and remote support calls for Managed IT Services, Managed Print Services and Document Management Software.
- Provide initial contact and basic technical support to end-users.
- Respond to customer inquiries and troubleshoot common technical issues.
- Perform basic account setup and configuration tasks.
- Follow established procedures and guidelines for issue resolution.
- Provide excellent customer service and ensure customer satisfaction.
- Maintain accurate records of customer interactions and support incidents.
- Document and escalate more complex issues to higher-tier support teams.
- Provide in-depth technical support for complex and critical issues.
- Analyze and diagnose complex network, software, and hardware problems.
- Collaborate with other technical teams, such as developers or system administrators, to identify root causes and develop solutions.
- Develop and implement advanced troubleshooting methodologies.
- Act as a subject matter expert in specific areas and provide knowledge transfer to other team members.
- Participate in the design and improvement of systems, processes, and infrastructure.
- Will involve on-site visits to resolve challenging technical issues.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×