Sustaining Software Engineer

• Provide second-level technical support for software products and automation systems, ensuring efficient issue resolution.
• Utilize Jira Service Management to track, prioritize, and resolve issues, maintaining an organized approach.
• Conduct root cause analysis on software and system issues, proposing effective solutions for field-identified problems.
• Develop and maintain customer-specific software configurations, ensuring optimal performance and customization.
• Drive continuous improvements to deployment processes and support tools, streamlining operations.
• Engage in software development and enhancements, creating advanced diagnostic utilities for field support.
• Maintain and update virtualized test and training environments, ensuring accurate representations for testing.
• Collaborate with customers and internal teams to identify product improvement opportunities, enhancing reliability.
• Update firewall configurations and security policies using approved scripting and automation tools.
• Administer web applications, manage user access, and release configuration files for seamless application deployments.

• Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent experience.
• Experience supporting industrial automation, control systems, or complex software applications is essential.
• Strong troubleshooting skills and expertise in root cause analysis for integrated software and hardware systems.
• Knowledge of networking architecture, firewall administration, and troubleshooting is a must.
• Experience administering Linux-based systems and familiarity with AWS cloud services is preferred.
• Experience with web application administration, user access management, and configuration management.
• Proficiency in SQL, Linux, Python, and virtualization technologies (Virtual Box, VMware, or Hyper-V).
• Field experience supporting industrial automation systems is an asset.
• Excellent communication skills for effective collaboration across cross-functional teams.
• Willingness to travel domestically and internationally as required for customer support and field deployments.

Demonstrates expertise in providing second-level technical support for software products and automation systems, with strong skills in troubleshooting, root cause analysis, and software configuration management. Proficient in utilizing tools like Jira Service Management and scripting for firewall administration and automation.

• Technical Support
• Root Cause Analysis
• Linux Administration
• SQL Proficiency
• Web Application Administration

• Troubleshooting
• Root Cause Analysis
• SQL
• Python
• Linux
• Virtualization Technologies
• Firewall Administration
• Configuration Management
• Automation Systems
• Networking Architecture

• Communication Skills

• Industrial Automation
• Control Systems
• Software Applications
• User Access Management
• Deployment Processes

• Jira Service Management
• AWS Cloud Services
• Virtual Box
• VMware
• Hyper-V