Technical Specialist

Technical Specialist

Welcome to Conoco Phillips, where innovation and excellence create a platform for opportunity and growth. Come realize your full potential here.

We are one of the world's largest independent exploration and production companies, based on proved reserves and production of liquids and natural gas. With operations and activities in 13 countries, we explore for, develop, and produce crude oil and natural gas globally. We are challenged with an important job to safely find and deliver energy to the world. Our employees are critical to our success, and with them we power civilization.

We're grounded by our SPIRIT Values – safety, people, integrity, responsibility, innovation, and teamwork. These values position us to deliver strong performance in a dynamic business – but not at all costs. We believe it's not just what we do – it's how we do it – that sets us apart.

Fostering an Inclusive Work Environment

To deliver superior performance, we create an environment that respects the contributions and differences of every individual. Wherever possible, we use these differences to drive competitive business advantage, personal growth and, ultimately, create business success.

Job Summary

The Technical Specialist supports the administration, maintenance, troubleshooting, and continuous improvement of enterprise physical security technology systems. This role provides day-to-day technical and operational support for access control, video management, identity management, badging, and related security platforms across multiple company locations. The successful candidate will work closely with Security, IT, Facilities, vendors, contractors, and site stakeholders to support system operations, resolve issues, maintain accurate security data, assist with project execution, and promote compliance with company security standards and processes.

This position requires strong technical aptitude, attention to detail, customer service skills, and the ability to manage multiple priorities in a fast-paced enterprise security technology environment.

Position Overview

Your responsibilities may include:

• Support daily administration of enterprise security technology platforms, including Genetec Security Center, ClearID, Volt AI, access control systems, video management systems, badging systems, and related applications.
• Assist with cardholder, identity, credential, access rule, door, area, schedule, and permission updates.
• Utilize the Genetec ClearID REST API to automate cardholder data creation, enrichment, updates, and lifecycle management processes, enabling streamlined identity administration and enhanced service delivery to customers.
• Troubleshoot access control issues, including failed badge reads, inactive credentials, access rule conflicts, door configuration issues, and synchronization problems.
• Review and validate system data to ensure accuracy, consistency, and alignment with company security standards.
• Support identity lifecycle activities for employees, contractors, and visitors, including badge access, expiration dates, account status, and access remediation.
• Assist with access reviews, supervisor verification processes, and cleanup of outdated or inaccurate access assignments.
• Support video system operations, including camera troubleshooting, recording issues, video access, coverage validation, and coordination of repairs.
• Maintain and update security technology records, including doors, cameras, panels, controllers, card readers, credentials, and other system assets.
• Coordinate with vendors, contractors, IT, Facilities, and site Security teams to support hardware repairs, replacements, installations, and system upgrades.
• Assist with security technology projects, migrations, deployments, testing, commissioning, and post-implementation support.
• Prepare reports, spreadsheets, summaries, and data extracts related to access activity, system issues, hardware inventories, project status, and compliance reviews.
• Document troubleshooting steps, findings, resolutions, and system changes in accordance with team standards.
• Support audit requests, evidence collection, data validation, and remediation tracking related to…