Senior Salesforce Administrator; Hybrid

Location

Houston

Full time

Hybrid

Customer Experience

At Homebase, you’ll join a team that’s bold, fast-moving, and obsessed with helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive real-world impact. Here, every Homie shows up to raise the bar, support one another, and celebrate wins as a team.

We’re not just building an app—we’re building unstoppable teams. So what do you say, are you in?

Your Impact Starts Here

As our Salesforce Administrator, you'll play a pivotal role in enabling the teams that serve and grow our customers every day. Leveraging deep Sales and Service Cloud expertise, you'll own and optimize case management, queues, and support workflows that power our Customer Experience. You'll serve as the primary point of contact for Salesforce administration, triaging and resolving requests through Linear while ensuring our systems remain efficient, reliable, and scalable.

Your work will directly improve team productivity, streamline operations, and help deliver exceptional experiences for our customers.

• Own the full stack, day-to-day Service Cloud administration—case management, queues, assignment and escalation rules, Omni-Channel routing, macros, and the support workflows that keep the Customer Support team efficient.
• Serve as the first responder for Salesforce admin requests from Sales and Support—user and license management, profiles and permission sets, page layouts, fields, list views, and report/dashboard updates.
• Triage and manage the Rev Ops request queue in Linear—intake, prioritize, route, and resolve tickets; elevate complex builds to senior Rev Ops engineers with clear, well-scoped context.
• Build and maintain declarative automation (Flows, validation rules, approval processes) that support Sales and Support processes without introducing technical debt.
• Maintain data hygiene and integrity—deduplication, imports, mass updates, and routine data-quality monitoring.
• Support the GTM tech stack integrations that touch Salesforce (Talkdesk, Calendly, etc.), partnering with senior team members on the more complex connections.
• Create and maintain documentation, user guides, and lightweight training for Salesforce processes and Service Cloud workflows.
• Use AI tools to accelerate your own work—drafting documentation, summarizing and triaging requests, troubleshooting, and speeding up routine configuration.

These are the experiences and strengths that will set you up for success in this role:

• 3+ years of hands‑on Salesforce administration experience, primarily supporting Customer Support teams and being able to lean in on Sales Support when needed.
• Salesforce Administrator certification required;
  Service Cloud Consultant certification strongly preferred.
• Strong Service Cloud expertise—case management, queues, assignment and escalation rules, Omni-Channel, and Knowledge.
• Strong declarative Salesforce skills—Flows, validation rules, the security/sharing model, and reports and dashboards.
• Experience with ticketing and triage tools (Linear, Jira, or similar) and managing a high‑volume request queue.
• Familiarity with GTM tools that integrate with Salesforce (Talkdesk, Calendly, etc.).
• Strong service orientation and clear communication—comfortable partnering directly with Sales and Support stakeholders.
• Strong organizational skills—able to prioritize and move a high volume of requests with clarity.
• AI fluency—comfortable using AI tools (ChatGPT, Claude) to streamline admin work, documentation, and troubleshooting.

These principles guide everything we do—from how we work and make decisions to how we…