Global Tier 1 Service Desk Technician

Title:

Global Tier 1 Service Desk Technician

We are K  When you become part of our K  team, your opportunities are endless. Through internal collaboration, and with our partners and customers, we’re defining tomorrow’s challenges, then providing the innovative solutions to overcome those challenges, always maintaining our commitment to Zero Harm and our Sustainability Platform. In September 2025, we announced that we are spinning our Mission Technology Solutions business into a separate public company.

This role would ultimately be part of that new company. Our Mission Technology Solutions business partners with governments and defense, intelligence, space, aviation, and critical infrastructure customers to deliver high-end engineering, science, technology, and mission support solutions. From national security and readiness to advanced research, cyber, logistics, and life-cycle sustainment, our teams help customers solve complex challenges in some of the world’s most demanding environments.

Whether supporting operations on the ground, at sea, in the air, or in space, our clients trust us to deliver mission‑critical capabilities every day. Working with us means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration.

That is how we supply our clients with cutting‑edge solutions. As the needs of the world change, we’re ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution. We are IT We are strategic enablers of the business, delivering scalable, secure, and innovative technology solutions that drive operational excellence and support enterprise growth.

We partner closely with functions across the organization to modernize systems, unlock data‑driven insights, and enhance the digital employee experience. Our global footprint and commitment to transformation position us at the forefront of leveraging technology to create lasting business value.

The Service Desk Technician I (Tier
1) serves as the first point of contact for end users across a global, follow‑the‑sun IT Service Desk. This role provides first‑line technical support for account administration, hardware, software, access, and authentication issues while ensuring incidents and service requests are managed effectively through established IT service management processes. The ideal candidate is customer‑focused, detail‑oriented, and comfortable working in a fast‑paced support environment.

Success in this role requires strong communication skills, adherence to service levels, accurate ticket documentation, and the ability to collaborate effectively with colleagues and end users across multiple regions, time zones, and cultures.

Provide first‑contact technical support via phone, chat, and ticketing systems for account administration, hardware, software, and access‑related issues. Answer and triage incoming support contacts while meeting established service level objectives. Utilize knowledge base articles and approved procedures to diagnose and resolve Tier 1 issues whenever possible. Support user account management, password resets, and multi‑factor authentication (MFA) administration. Deliver exceptional customer service while communicating technical information clearly to non‑technical users.

Create, update, manage, and resolve…