IT Systems Analyst II

CERTEX USA is searching for an experienced IT Systems Analyst II in the Houston, TX area to join our Team!

Full-time

The IT Analyst II is a senior technical contributor supporting enterprise IT operations across Ascent Lifting. Based in our Houston office, this role serves as a tier-2 escalation point, project contributor, and technical mentor to the analyst team. It is a hands‑on individual‑contributor position - no direct reports - focused on resolving complex issues, advancing infrastructure and security initiatives, and helping mature IT as we transition support fully in‑house.

• Serve as the primary tier-2 escalation point for endpoint, identity, M365, and connectivity issues that exceed tier-1 scope; own resolution end to end.
• Administer the hybrid Active Directory / Microsoft Entra environment across multiple domains - identity lifecycle, group policy, and conditional access.
• Support and help administer endpoint security tooling (Huntress, Sentinel One) and Microsoft Defender for Office 365 security policies.
• Manage endpoint deployment, imaging, and policy enforcement via Ninja One RMM.
• Support network infrastructure - Sonic Wall firewalls, Cambium wireless, and branch connectivity troubleshooting - applying intermediate networking knowledge.
• Administer HaloITSM ticketing and maintain Hudu documentation.
• Serve as a technical mentor to tier-1 analysts, without formal management authority.
• Contribute to infrastructure and security projects as assigned.

• 3-5+ years of IT support/analyst experience in a multi-site enterprise environment.
• Hands‑on Active Directory / Microsoft Entra administration experience.
• Experience with Microsoft 365 administration (Exchange Online, security and compliance).
• Familiarity with EDR/security tooling (Huntress, Sentinel One, or comparable).
• Advanced networking knowledge - firewalls, switches, wireless, VPN, and connectivity troubleshooting.
• Experience with RMM tools (Ninja One or comparable).
• Familiarity with secure email or ICES tooling (Abnormal, Defender ATP, IRONSCALES, or comparable).
• Strong troubleshooting and documentation skills.

• Relevant certifications (AZ-104, Security+, Network+, or similar).
• Experience with HaloITSM, Hudu, or comparable ITSM/documentation tools.
• Background with Microsoft Azure Infrastructure.
• Experience identifying and responding to phishing, business email compromise, or adversary‑in‑the‑middle attacks a plus.
• Experience supporting VoIP phone systems (3CX or comparable).

• 3-5+ years of IT support/analyst experience in a multi-site enterprise environment.
• Hands‑on Active Directory / Microsoft Entra administration experience.
• Experience with Microsoft 365 administration (Exchange Online, security and compliance).
• Familiarity with EDR/security tooling (Huntress, Sentinel One, or comparable).
• Advanced networking knowledge - firewalls, switches, wireless, VPN, and connectivity troubleshooting.
• Experience with RMM tools (Ninja One or comparable).
• Familiarity with secure email or ICES tooling (Abnormal, Defender ATP, IRONSCALES, or comparable).
• Strong troubleshooting and documentation skills.

• Most work is performed in an office/warehouse environment. This role routinely uses standard office equipment, such as computers, phones, copiers, and filing cabinets.
• This is a full‑time position. The standard hours of work are Monday through Friday, 40 hours per week.
• Travel to visit customers within the region as well as occasional travel for meetings or training outside the region is expected for this position.

• On‑site at the Houston office, supporting a distributed branch footprint. Occasional travel to branches may be required.
• Regularly required to sit and often uses repetitive hand motions.
• Must be able to lift up to 15lbs.
• Requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
• This job regularly requires verbal communication of detailed information to others either by phone or in person.
• Must be able to speak and read the…