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Technical Project Manager
Job in
Houston, Harris County, Texas, 77001, USA
Listed on 2026-09-01
Listing for:
Yantran LLC
Full Time
position Listed on 2026-09-01
Job specializations:
-
IT/Tech
Systems Engineer, Cloud Computing: Infrastructure & Operations, IT Project Manager, Telecoms Engineering
Job Description & How to Apply Below
Technical Project Manager
Location:
Houston, TX (Onsite)
Key Responsibilities:
- Understand requirements for inbound/outbound calling, IVR, ACD, skills-based routing, call queues, transfers, conferencing, voicemail, and call recording.
- Partner with engineering and telecom teams on SIP, SIP trunking, PSTN, WebRTC, clients, carrier integrations, and voice infrastructure.
- Drive integrations with CRM, workforce management, customer-data platforms, authentication, and third-party CCaaS systems.
- Define APIs, technical requirements, data flows, and system integrations.
- Improve voice quality, reliability, scalability, call setup time, and latency.
- Partner with AI/ML teams on voice bots, conversational AI, agent assist, speech recognition, and text-to-speech capabilities.
- Establish product metrics and operational KPIs, including containment, transfer rate, call completion, latency, MOS/voice quality, uptime, and customer satisfaction.
- Lead cross-functional execution across engineering, architecture, telecom/carrier operations, security, legal, compliance, and customer-facing teams.
- Drive platform modernization and migration from legacy contact-center infrastructure where applicable.
- 10+ years of product management or technical product management experience, preferably in contact center, telephony, communications, SaaS, or enterprise platforms.
- Strong understanding of SIP, RTP, PSTN, IVR, ACD, call routing, DTMF, codecs, clients, and telephony architectures.
- Experience with contact-center platforms such as Genesys, NICE, Amazon Connect, Cisco, Five9, Twilio, or similar technologies.
- Experience defining APIs and integrating telephony with enterprise applications/CRM systems.
- Strong understanding of cloud architectures and distributed systems.
- Ability to work effectively with engineers and communicate technical concepts to executive and non-technical stakeholders.
- Experience with Agile product development, road mapping, prioritization, and delivery.
- Experience with voice AI, LLMs, conversational AI, ASR, TTS, and real-time voice agents.
- Knowledge of telecom regulatory and compliance requirements such as TCPA, STIR/SHAKEN, PCI, and recording/privacy regulations.
- Experience with cloud providers such as AWS, Azure, or GCP.
- Experience operating high-volume, globally distributed voice systems.
Required Qualifications:
Preferred Qualifications:
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