Cloud Operations Lead

JOB DESCRIPTION

leading Cloud operations to maintain hosted (SaaS) Software product offerings for Oil and Gas customers, by following on managing Onboarding tasks, system maintenance and upgrades and hosting support activities.

• Own end-to-end Cloud Operations for Cyg Net and Fore Site SaaS offerings, ensuring availability, performance, security, and cost efficiency.
• Lead day-to-day operations and ticket support: monitoring, incident response, escalation, and post-incident reviews with corrective/preventive actions.
• Define and maintain service objectives (SLAs), operational KPIs, and reporting for reliability, customer experience, and operational efficiency.
• Drive onboarding and tenant provisioning for new customers, including environment readiness, data migration coordination, and go-live checklists.
• Plan, coordinate, and execute releases, upgrades, and maintenance windows with Product, Engineering, and Customer Success; ensure change management and rollback readiness.
• Implement and continuously improve observability (logs/metrics/traces), alerting, runbooks, and automation.
• Own capacity planning and performance management (load testing coordination, scaling strategies, and bottleneck remediation).
• Own cloud cost governance: budgets, tagging, cost allocation per product/tenant, and optimization initiatives.
• Establish and maintain backup, disaster recovery, and business continuity plans.
• Partner with IT Security to maintain compliance requirements (e.g., access controls, vulnerability management, audit evidence, and secure operations practices).
• Collaborate with customer OT/field teams and internal stakeholders to design and support secure OT-to-cloud connectivity and data flows, aligned with operational constraints and safety requirements.
• Manage and mentor the Cloud Operations team: hiring, goal setting, coaching, on-call schedules, training plans, and performance feedback.
• Manage vendors and cloud service providers as needed; oversee support contracts and coordinate with third-party hosting/managed services.
• Ensure operational readiness for new features and software by participating in design reviews and defining operational acceptance criteria.
• Support customer communications during incidents and planned maintenance, including status updates and executive-level summaries when required.
• Support Sales by coordinating customer demonstrations and providing onboarding process guidance and high-level effort estimates for new customers.

• Own end-to-end Cloud Operations for Cyg Net and Fore Site SaaS offerings, ensuring availability, performance, security, and cost efficiency.
• Lead day-to-day operations and ticket support: monitoring, incident response, escalation, and post-incident reviews with corrective/preventive actions.
• Define and maintain service objectives (SLAs), operational KPIs, and reporting for reliability, customer experience, and operational efficiency.
• Drive onboarding and tenant provisioning for new customers, including environment readiness, data migration coordination, and go-live checklists.
• Plan, coordinate, and execute releases, upgrades, and maintenance windows with Product, Engineering, and Customer Success; ensure change management and rollback readiness.
• Implement and continuously improve observability (logs/metrics/traces), alerting, runbooks, and automation.
• Own capacity planning and performance management (load testing coordination, scaling strategies, and bottleneck remediation).
• Own cloud cost governance: budgets, tagging, cost allocation per product/tenant, and optimization initiatives.
• Establish and maintain backup, disaster recovery, and business continuity plans.
• Partner with IT Security to maintain compliance requirements (e.g., access controls, vulnerability management, audit evidence, and secure operations practices).
• Collaborate with customer OT/field teams and internal stakeholders to design and support secure OT-to-cloud connectivity and data flows, aligned with operational constraints and safety requirements.
• Manage and mentor the Cloud Operations team: hiring, goal setting, coaching, on-call schedules, training plans, and performance feedback.
• Manage vendors and cloud service providers as needed; oversee support contracts and coordinate with third-party hosting/managed services.
• Ensure operational readiness for new features and software by participating in design reviews and defining operational acceptance criteria.
• Support customer communications during incidents and planned maintenance, including status updates and executive-level summaries when required.
• Support Sales by coordinating customer demonstrations and providing onboarding process guidance and high-level effort estimates for new customers.

• Cloud operations leadership: incident/problem/change management and operational governance.
• Strong understanding of SaaS concepts: multi-tenancy, environments, release management, SLAs.
• Hands-on experience operating production workloads on a major cloud platform…