Service Desk Analyst , Req ; Shift CST
Job in
Houston, Harris County, Texas, 77246, USA
Listed on 2026-09-04
Listing for:
Socket.dev
Full Time
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Overview
* Candidates must be located in or near the Houston, Texas area*
Shift: Monday - Friday, 8am - 5pm CSTWe are seeking a technically skilled and customer-focused Service Desk Analyst I to provide onsite support and remote assistance to end users. This role is essential in maintaining the performance and reliability of IT systems, ensuring timely resolution of technical issues, and supporting device deployment and configuration.
Your ImpactThe essential functions of this position include:
- Provide onsite and remote Tier 1 and Tier 2 support for hardware, software, and network-related issues.
- Troubleshoot and resolve incidents involving desktops, laptops, mobile devices, label and network printers and peripherals.
- Perform imaging and reimaging of devices using PXE Boot and USB drive
- Deploy and configure IS devices in accordance with organizational standards.
- Support
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