Desktop Support and Endpoint Administrator - Houston, TX

About Zedcor Inc.

Zedcor Inc. (TSX-V:ZDC) is disrupting the traditional physical security industry through its proprietary MobileyeZ™ security towers by providing turnkey and customized mobile surveillance and live monitoring solutions to blue‑chip customers across North America. The Company continues to expand its established platform of over 1,200 MobileyeZ™ towers in Canada and the United States, with emphasis on industry leading service levels, data‑supported efficiency outcomes, and continued innovation.

Zedcor services the Canadian market through equipment and service centers currently located in British Columbia, Alberta, Manitoba, and Ontario. The Company continues to advance its U.S. expansion which now has the capacity to service markets throughout the Midwest with locations throughout Texas Colorado, Arizona, Nevada and Florida.

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Zedcor is seeking two experienced Desktop Support and Endpoint Administrators to provide hands‑on technical support to employees at our Houston locations. This position is responsible for resolving help desk requests, answering employee support calls, provisioning computers and mobile devices, maintaining endpoint security and configuration through Microsoft Intune and Entra , and managing the lifecycle of company‑issued technology assets.

• Provide onsite, telephone, and remote technical support to employees.
• Receive, document, prioritize, troubleshoot, and resolve help desk tickets.
• Answer employee support calls and provide clear, professional assistance.
• Troubleshoot Windows desktops, laptops, monitors, docking stations, printers, peripherals, and related office technology.
• Support Microsoft 365 applications, including Outlook, Teams, One Drive, and Office applications.
• Assist users with account access, password, multifactor authentication, and device‑enrollment issues.
• Escalate complex incidents while maintaining ownership and communication through resolution.
• Document solutions, troubleshooting steps, and recurring issues in the help desk system.

• Configure, provision, deploy, replace, and retire company desktops and laptops.
• Enroll and manage Windows devices through Microsoft Intune.
• Support device provisioning through Windows Autopilot or similar deployment processes.
• Install approved operating systems, applications, security tools, drivers, and updates.
• Prepare computers and related equipment for new employees, transfers, and replacements.
• Install and set up computers, monitors, docking stations, phones, and peripherals at employee work spaces.
• Verify that new devices meet company security and configuration requirements before deployment.
• Recover, secure, wipe, and reassign equipment returned during employee offboarding.

• Manage and troubleshoot endpoint enrollment, compliance, configuration, and application deployment through Microsoft Intune.
• Assist with Entra  accounts, groups, device registrations, and access‑related issues.
• Troubleshoot conditional access, device compliance, multifactor authentication, and identity‑related problems.
• Support the deployment of security policies, software, updates, and configuration profiles.
• Identify and remediate devices that are noncompliant, inactive, improperly configured, or missing required applications.
• Maintain accurate documentation of endpoint standards and provisioning procedures.

• Provision and support company‑issued mobile phones and iPads.
• Assist employees with mobile device setup, enrollment, authentication, email, Teams, and approved business applications.
• Troubleshoot cellular, Wi‑Fi, application, synchronization, and…