Head of Digital Operations

About Giga

Giga is building gigawatts of AI data centers to hasten a future of intelligence and abundance. We build data centers fast and at scale by combining the capabilities of an equipment supplier, engineering firm, general contractor, and real estate developer under one roof. Our team moves quickly and thinks practically. If you're ready to make an impact in an industry that matters, we're looking for people like you.

• The Pace: We're building at a speed most companies talk about but never actually operate at. If you've been bored somewhere else, you won't be here.
• The Impact
  :
  Every person at Giga touches the work that matters. No layers, no waiting for approval chains. You'll see your fingerprints on what we ship.
• The Team: A team of operators defining the future of AI infrastructure. We recruit A-players from the most innovative companies in the world, and they choose Giga because the work here means more.
• The Moment
  : AI doesn't run without power, and that's us. Giga is the picks and shovels behind the AI revolution. This industry is about to explode, and you'll be in the room where it's already happening.

Giga is hiring a Head of Digital Operations to lead the technology services used by our global workforce. You will own workforce identity and access, employee devices, company-wide software-as-a-service (SaaS) applications, collaboration tools, business networks at offices and operating sites, employee technology support, vendor management, technology spend, and audit readiness.

This is a hands-on role building the function. You will lead a lean distributed team with one IT role in China and one in India, while continuing to own important work directly. You will establish clear ownership, service standards, and practical controls so employees and engineers can move quickly. Success means reliable employee technology, faster support, stronger backup coverage, and audit-ready evidence.

Your scope is employee technology and business networks. Product software, industrial controls and operational technology (OT), physical security, and department-specific business applications stay with the teams that run them.

In your first 90 days, you will map current services, owners, access, devices, applications, vendors, spend, and material risks. You will set clear service ownership and decision rights, then close the highest-impact reliability and control gaps. During the first year, you will make employee technology more reliable, keep audit evidence ready, build backup ownership for critical services, and create a support model that works across regions.

This role is ideally based in the Houston area and will work out of our HQ office.

we will make exceptions for truly exceptional talent if you live outside one of our hubs.

• Own the reliability, security, and employee experience of workforce identity and access, endpoints, common SaaS, collaboration technology, business networks at offices and operating sites, and employee technology support.
• Establish a measurable service model with clear ownership, intake, escalation, documentation, closure criteria, and service reporting.
• Set practical global technology standards and coordinate execution across Giga’s teams in the United States, China, and India. Make ownership, exceptions, and results clear in writing.
• Build reliable onboarding, role-change, and offboarding processes with People, Security, and application owners.
• Build and lead Giga’s corporate IT function, clarify roles and decision rights, and reduce key-person dependencies through documentation, automation, and backup coverage.
• Manage technology vendors, contracts, renewals, spend, performance, and exit plans.
• Own the Digital Operations controls and evidence required for System and Organization Controls 2 (SOC
  2) audits while protecting employee and engineering productivity.
• Turn recurring support issues into documented fixes, self-service, and automation where that improves speed and control.
• Use service demand, risk, cost, and operating data to build a prioritized roadmap, resource plan, vendor strategy, and budget.
• Work closely with the teams…