IT Ops Engineer - Trader

Join the ECI Group's Professional Technical Services Network as a contract IT Ops Engineer
- Trader Support
.

IT Ops Engineer - Trader Support provides dedicated in-person (‘on the floor’)business proximate IT support to Traders and Front Office Commercial staff, workers with real-time impacts to the trading business.

The team serves as a first point of contact for all Trading IT issues, of which includes standard desktop services and general triage for enterprise and application services for their designated locations and remote sites s role is expected tomaintainoperational effectiveness within a high-pressure and demanding environment, while performing trader supporting tasks.

This is a Houston based contract role with an anticipated 10-month duration with an estimated start date of Sept 14, 2026.

Note:

You must be a US Citizen or Permanent US Resident to qualify for this position.

• The roleworks to provide ormaintainIT operational effectiveness within the trading environment.
• Provide the first levelof support for things such as PC hardware and networking systems,Windows environment,standard Microsoft Office packages, trading specific packages used for analytics, a variety of external information services, online trading systems and services and all ‘in house’ systems essential for the trading network to function.
• To be successfulinthis role, youneed to be familiar withlocalmajor Trading systems, and with the way in which these are used by the Business tofacilitatetheir work.
• Required toliaise with the Global Helpdesk, Trading Delivery Vertical Teams, other ITTeamsand external Vendors on such issues that cannot be addressed within the TS team.
• Thisrole is evolving and becoming more technical to better support the business needs as they are now developing tools/apps on their own.

• Provide effective IT floor support to resolve immediate operation issues to minimise impact; 1st level troubleshooting;
  Windows OS, PC, network, Microsoft Office (M365 suite), Exchange andActive
  
  Directory, trading specific packages, external information services, online trading platforms, bespoke trading applications
• Maintain good working relationship with stakeholders such as the Trading business users, IT Service Desk and partners, vendors, and IT management
• Work collaboratively within Shell IT (i.e.,Service Assurance team,Enterprise Services and Application Operations) to coordinate effective resolutions to operational issues
• Ensure all required security, compliance and equipment demand processes and procedures are followed
• Facilitate local deployment of software and hardware rollouts, as required
• Provide support during the regional annual Business Continuity tests
• Balancing satisfying user requests while adhering to the IT policies and processes
• Apply technical acumen towards continuous improvements to processes and tools both inside the team and to support the business

• Relevant Information Technology or Management Information Systems education at bachelor’s degree level or equivalent (qualified associates deg.)
• Minimum of5years of desktop or infrastructure support experience preferably in End-User environment
• Excellent English language communication skills
• Strong technical knowledge of industry standard PC technologies and the Trading user desktop environment
• Experience with call-logging systems (i.e., Service Now)
• Excellent customer-facing, interpersonal skills
• Affinity with both technology and business processes
• Ability to deal with business and IT management at all levels
• Ability to prioritize in a demanding environment with multiple deliverables
• Self-starter, reliable and able to work with minimum supervision
• Strong knowledge of Windows OS, MS Office products (M365), Exchange, AD
• Awareness of market data feed services (i.e., Reuters, Bloomberg ICE, Market View)
• Knowledge of development/scripting tools (i.e., Excel, VBA, Java, Power Shell, MSPower Platform)
• Knowledge of support, troubleshooting processes and ITIL certification a plus

Please Note:

The ECI Group uses AI-assisted tools in the early stages of application review, with all decisions guided by human oversight and fully compliant with General Data Protection Regulation (GDPR) and ECI Group's applicable data protection policies and Privacy Notice.