On-Site AV Technician

As an On-Site AV Technician, you'll provide technical support for cutting-edge commercial A/V systems. In this role, you will troubleshoot, configure, and support videoconferencing systems while delivering exceptional customer service. You will handle inquiries via phone, email, and on-site visits, ensuring timely resolution and optimal system performance. Provide technical support for A/V and videoconferencing systems, troubleshooting and resolving issues on-site and remotely.

Assist end users in the operation and configuration of A/V systems, offering training and guidance as needed. Respond to and manage support inquiries via phone, email, and escalation processes. Participate in technical troubleshooting, event setups, and system installations. Maintain accurate documentation of technical support activities and system configurations. Collaborate with teams to implement solutions and ensure customer satisfaction.

• Hands-on experience with A/V systems, videoconferencing platforms (e.g., Zoom, Microsoft Teams), and related technologies.
• Strong troubleshooting skills, including network and hardware problem resolution.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Proficiency with Microsoft Office, CRM tools, and other productivity software.
• Technical degree or equivalent work experience in A/V support, IT, or a related field.
• Certifications (e.g., Extron, Dante, Pro Tools) are a plus.
• Self-motivated, punctual, and polished in professional settings.