Data Support Engineer

This role provides Level 1 and Level 2 support for mission-critical data pipelines in a fast-paced trading environment. You will keep data platforms available and reliable, work with application teams and business users across regions, and drive continuous improvement in support processes. On-call rotation is part of the job.

• Provide L1 and L2 support for data pipelines, including incident triage, troubleshooting, and resolution.
• Monitor pipeline health, performance, and data flows using monitoring tools and dashboards.
• Respond to user queries, issues, and service requests in a timely manner and
  ** escalate
  * * complex issues to L3 or development with clear documentation.
• Perform routine operational tasks such as failure-notification review, vendor credential management, batch job monitoring, and data integrity checks.
• Collaborate with business users on data-related functionality and best practices, and keep runbooks and knowledge bases current.
• Identify recurring issues, contribute to root cause analysis, and support incident and change management processes.
• Participate in an on-call rotation and provide after-hours support as required.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.
• 3+ years of application support experience, preferably in trading, financial services, or other data-intensive environments.
• Strong understanding of L1/L2 support, incident management, and service desk operations.
• Experience supporting data warehouses, ETL pipelines, reporting tools, or real-time data feeds.
• Ability to read basic Python and write scripts for data quality checks, plus strong SQL for investigation.
• Familiarity with Linux/Unix and Windows, and monitoring tools such as Datadog, Splunk, Grafana, or App Dynamics.
• Location:
  
  Houston, TX 77027
• Schedule:
  
  Monday–Friday, in office 5 days a week, plus on-call rotation
• Employment Type:
  
  Direct Hire

This is a chance to support high-availability data platforms used across a global trading business.