Technology Support Engineer - Trading & Shipping

Technology Support Engineer – Trading & Shipping

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At Ampol, we believe in the Power of Us - the extraordinary power of people to connect, act, and make a difference.

As a leading energy company operating across Australia, New Zealand, Singapore and the United States, our work spans fuel supply, energy solutions, convenience retail, infrastructure, trading and shipping. Every role at Ampol plays a part in something bigger - powering progress for our customers, communities, and people.

Your career here is yours to shape. We back our people with real opportunities, the tools to grow, and a culture that rewards ownership and initiative. Whether you’re deepening your expertise or taking on something new, we’ll support you to power a career that works for you.

We’re building a workplace where everyone feels welcome, respected, and valued - because when people are free to be themselves, powerful things happen.

Our purpose at Ampol is to power better journeys today and tomorrow. Our Trading and Shipping team is key to achieving this, not only supplying our customer’s needs today, but evolving as the energy transition takes place to supply our customers well into the future.

We take pride in our people and value innovation, sustainability, and customer satisfaction. If you’re a professional committed to excellence, Ampol is looking for you.

The Technology Support Engineer is a level 2 desktop support role within the Ampol on‑site team, responsible for providing technical support for all of our users. The role provides face‑to‑face on‑site and remote support as well as guidance to our users in the use of all end‑user‑services including but not limited to computers, phones, tablets, and video conferencing facilities; and is responsible for representing the Ampol IT value: making life easier through technology.

The role focuses on delivering efficient and effective support to enhance the digital customer experience and reflects Ampol IT's value of “making life easier through technology”.

• Deliver on-site and remote technology support including device configuration, troubleshooting, and AV support for meeting rooms.
• Assist with asset deployment, inventory management, and support the refresh/rebuild process for end-user equipment.
• Collaborate with IT teams to escalati…
• Build strong customer relationships, provide guidance on IT services, and promote use of self-service tools like the Service Now portal.
• Support communication and coordination across teams, handle service escalations, and contribute to reporting and rollout of new IT services.
• Leverage business analysis skills to identify opportunities for process improvement, translate business needs into technical solutions and enhance the overall effectiveness of onsite support services
• Data Collection and Analysis. Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.
• Data Management. Use data management systems to access specific information as and when required.
• Technical Database Support. Design distribution of basic database resources and provide physical modelling and design services to tune database applications for optimum performance.

• Currently completing or holding a tertiary qualification in Business, IT, or Engineering; ITIL V4 Foundation certification is a plus.
• Strong understanding of IT field support, escalation management, and IT Service Management (in particular incident management and request fulfilment).
• Experience or skills in business analysis desirable, particularly where this supports identifying process improvements or translating business needs into technical solutions.
• Excellent communication skills, relationship-building experience, and a customer-focused, proactive attitude.
• Proven ability to manage multiple tasks, solve problems, and stay calm under pressure; dedicated to continuous learning and service improvement.
• Desirable experience includes 2+ years in end-user support, working with Service Now, and the flexibility to travel…