Senior ITSM​/ITAM Platform Engineer

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We are seeking a Senior ITSM/ITAM Platform Engineer to lead the initial development and the ongoing administration of our enterprise IT Service Management and IT Asset Management platform. Today that platform is Service Now, and the role is anchored in Service Now; an active evaluation of alternatives (including Ivanti Neurons and Freshworks) is underway, so platform-agnostic ITSM fundamentals matter as much as product-specific depth.

You will be the senior technical owner — designing the build, configuring and developing the platform, directing any third-party delivery partner, and running the platform as a durable, well-governed service after go-live.

You will own the technical design and build of the rebooted ITSM/ITAM environment. Working hands-on alongside the architecture team and any third-party implementation partner, you translate business requirements into well-structured platform configuration and development — setting standards for data models, workflows, integrations, and configuration-versus-customization decisions. You bring enough depth to be the credible technical authority in the room and to push back on over-customization that would not scale.

Once live, you own the platform as an ongoing service. You are responsible for day-to-day administration, release management, upgrades, performance, security and access control, and the health of integrations. You keep the platform current, stable, and aligned to ITIL-based service management practices, and you build the operational discipline that keeps it dependable as adoption grows across the operating companies.

You implement and maintain a complete, well-structured service catalog and the underlying request, incident, change, and problem workflows. On the asset side, you stand up and steward the CMDB and asset lifecycle data so that hardware, software, and license information is accurate and actionable. You treat completeness, data quality, and usability of the catalog as first-class engineering concerns.

You design and build integrations between the ITSM/ITAM platform and the surrounding ecosystem (identity, endpoint, discovery, HR, finance, and operating-company systems). You bring an automation-first mindset — replacing manual effort and tribal knowledge with workflows, discovery, and patterns that hold up as Quanta grows.

You lead third-party consultants and delivery partners to Quanta's vision and standards — leveraging their expertise while holding them accountable to architectural patterns, ITIL-aligned process design, and quality. You establish the governance and change-control framework that keeps the platform trustworthy without becoming a bottleneck.

You work directly with Enterprise IT, process owners, security, and operating-company stakeholders. You own…