NOC Technician

Job Details

Job Location:

Houston, TX 77055

Position

Description:

Lyte Fiber is seeking a highly capable NOC technician to work at our network operations center. Candidate will be responsible for monitoring, troubleshooting and escalating network incidents to maintain service and network performance levels. The candidate will also be responsible for interfacing with multiple internal and external teams, to ensure timely and accurate resolution of the reported or identified network issues.

• Manage the network monitoring system (NMS) to include importing new devices into the NMS platform and ensuring that alerting of that NMS is properly managed/responded to.
• Manage the ticket queue and ensure that all reported issues are documented and resolved in a timely manner.
• Perform daily preventative maintenance checks on network infrastructure, coordinating efforts with field personnel to verify repairs and identify recurring system performance issues.
• Perform monitoring, troubleshooting, and repair of Lyte Fiber’s FTTX carrier class network and systems.
• Directly communicate with customers regarding issues, outages, and maintenance activities, maintaining detailed records within ticketing systems to facilitate efficient issue resolution.
• Maintain network documentation in alignment with defined documentation standards to ensure network data integrity.
• Facilitate network maintenance windows in accordance with documented Method of Procedures (MOPs).
• Participate in on call shifts as needed in support of our 24x7 network operations
• Adhere to incident management, problem management and monitoring response best practices.
• Focus on minimizing the mean time to repair and expedite service restoration.
• Provide root cause analysis of chronic or repeat trouble tickets.
• Support field tech technicians that require escalated assistance for fiber-based services.
• Perform configuration and acceptance of network equipment being deployed to support new service areas within an existing network.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Established in 2023 and headquartered in Houston, TX, Lyte Fiber, LLC (“Lyte”) is dedicated to bringing the fastest, most reliable home and business fiber optic internet to Texans. Formed in partnership with SDC Capital Partners, a leading digital infrastructure investment firm, Lyte was started by internet industry veterans who are passionate about providing a best-in-class customer experience, building a company where great employees want to work and connecting Texas communities.

As part of our commitment to each community we serve, Lyte pledges a 1% giveback to local charities and causes annually.

Lyte Fiber, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and sexual orientation), gender identity, national origin or ancestry, citizenship, ethnicity, genetic information, age, or protected veteran status and will not be discriminated against on the basis of physical or mental disability or any other characteristic protected by federal or Texas law.

Applicants who believe they need an accommodation on account of a disability or sincerely held religious belief to perform the essential functions of the job they are applying for, should submit those requests to HR. Requests will be evaluated on a case-by-case basis and cannot be guaranteed.

• Bachelor's degree in Computer…