Senior Consultant - Risk and Compliance – ServiceNow Specialist

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$93,500.00/yr - $/yr

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Position:
Senior Consultant/Principal
- Risk and Compliance – Service Now Architect

Location:
North America

About the Role

We are seeking an experienced Service Now Architect, preferably with extensive knowledge of IRM (Integrated Risk Management) module and strong experience in the financial services industry. The individual will lead, plan, optimize and deliver Service Now GRC (Governance, Risk and Compliance) related solutions & projects. You will have fluency in Service Now, which enables you to lead the team and stakeholders to develop enterprise business solutions for our customers that leverages industry processes and best practices.

The ideal candidate will have deep expertise in regulatory compliance, operational risk, and third-party risk, along with a solid understanding of financial regulations.

Role expects you to:

• Lead stakeholder workshops to gather and interpret risk and compliance requirements specific to banking, insurance, asset management, and fintech operations.
• Architect and configure Service Now IRM modules (Policy and Compliance, Risk Management, Audit Management, Vendor Risk Management) aligned with industry regulations and internal control frameworks (e.g., COSO, COBIT).
• Partner with governance, audit, compliance, and IT security teams to build automated workflows that monitor control effectiveness and regulatory adherence.
• Define and implement GRC dashboards and reporting tailored to financial regulatory reporting and executive oversight.
• Collaborate with platform developers to implement custom solutions where out-of-the-box functionality is insufficient.
• Train users and stakeholders in IRM functionality and best practices within the financial services context.
• Stay updated on regulatory changes (e.g., OCC, FDIC, CFPB) and translate them into actionable Service Now enhancements. Utilize GRC/IRM technical knowledge to collaborate with the technical team, in driving solutions across the platform.
• Support project scoping and proposal development, driving the implementation and advising the project on viable technical solution options throughout the project lifecycle.
• Craft and deliver workshop materials, perform elements of solution implementation, and drive the completion of key project deliverables.
• Help create new practice solutions and offerings.
• Help drive continuous improvement and optimization of our capabilities.
• Lead efforts and provide guidance in requirements gathering and developing/documenting process workflows.
• Translate requirements/stories and mock-ups into fully functional IRM features.
• Lead efforts and provide guidance in requirements gathering and developing/documenting process workflows.
• All other duties as assigned or directed.

Additional Responsibilities:

• Maintain proficient knowledge of the Service Now platform and products via webinars, case study, training, and all other resources available.
• Participate in pre-sales activities, crafting proposals and presenting Service Now IRM solutions to prospective clients.
• Educate practice members on Service Now IRM modules by providing guidance on solution implementation and facilitating ongoing education and knowledge sharing.
• Comfortable working in a high-paced work environment and can adapt to rapidly changing business…