End User Experience Administrator

End User Experience Administrator (Finance)

At Murphy Oil Corporation, we believe the rich experiences and backgrounds of our employees strengthen our Company, create a productive workforce, and drive our success. We encourage you to apply for the positions for which you meet the qualifications.

The End User Experience Administrator provides hands-on deskside support for our end-user community along with day-to-day administration of the Windows Endpoint estate, with all work tracked in our ITSM tool. Scope spans software, hardware, network, telecommunication, and conference room systems; deskside and walk-up support; and endpoint provisioning and device asset management through Service Now, Microsoft Intune, Windows Autopilot, and Configuration Manager.

This role extends beyond technical expertise - it isn't just about fixing applications and technology, it's about building relationships with quality, care, empathy, and expediency.

This onsite role is based in our Houston Corporate office and requires daily in-person support for the corporate population, with periodic travel to field sites to support local users.

• Provide Level 1 and Level 2 support for business and enterprise applications - prioritizing tickets and inquiries, delivering workarounds and solutions quickly, and keeping work tickets, incidents, and outages accurately and promptly updated
• Maintain awareness of company system environment to ensure the highest level of service and support the organization.
• Document and maintain knowledge base articles, how-to videos, and quick reference guides to improve customer experience and share knowledge with the team, using approved AI tools to draft content, generate and review scripts, and accelerate diagnostics - validating output before acting on it and following Company AI use and data handling policies
• Recognize recurring problems, identify root causes, and escal required remediations to management.
• Provide deskside, walk-up, and remote support for software and hardware issues promptly and effectively in a high-touch environment. This includes the following types of support:
  • Application support
  • Account and access issues
  • Windows OS and application troubleshooting
  • Hardware diagnostics and repair
  • Printer management for local and networked systems
  • Software installation and deployment to users and groups
  • Mobile device provisioning
  • AV setup & support for meetings
• Ensure adherence to all compliance measures related to end-user privacy, always safeguarding sensitive information and upholding confidentiality standards
• Perform day-to-day user and device account administration in Microsoft Entra  on-premises Active Directory, including account provisioning and deprovisioning, group membership, license assignment, MFA and new-hire/offboarding device readiness
• Administer and maintain the Windows and mobile endpoint estate in Microsoft Intune, Windows Autopilot, and Configuration Manager (SCCM/MECM), including device enrollment, configuration profiles, and compliance policies
• Support the endpoint security controls maintained by the security team - including Bit Locker encryption, Microsoft Defender Endpoint Protection, and device-based conditional access compliance - applying configurations as directed and promptly alerting the security team to suspected incidents and endpoint security issues
• Support hardware lifecycle and asset management for corporate devices - intake, staging, imaging, deployment, refresh cycles, reclamation, and secure disposal - maintaining accurate asset and inventory records
• Assist with hardware vendor and service provider coordination on warranty claims, RMAs, repairs, and spare-parts inventory for corporate and field-site devices
• Provision, configure, and support conference rooms and AV equipment, including Teams Rooms Pro devices
• Support onsite technology needs for the corporate population, including meeting and event support for leadership
• Use Power Shell scripting, approved AI tools and automation to streamline repetitive endpoint administration, reporting, and remediation tasks
• Monitor endpoint health, performance, and compliance using Intune reporting, remediating issues as they are identified
• Serve as the onsite escalation point for the remote service desk, taking hands-on ownership of any issue requiring physical access to a device, user, or facility
• Provide recommendations for areas of improvement and innovations that improve the end-user experience and operational efficiency
• Contribute to endpoint and end-user experience initiatives under the direction of senior team members - executing assigned tasks, tracking progress, and reporting on outcomes
• Participate in a rotating after-hours on-call schedule with the team, providing evening and weekend coverage for business-critical incidents and scheduled maintenance or deployment windows
• Meet defined service-level targets and ticket quality standards, contributing to team reporting on ticket volume, aging, and customer satisfaction
• Takes…