Systems and Applications Specialist IV Dentistry

Position Summary

UTHealth Houston is looking for a Level IV Systems and Applications Specialist who will work in our School of Dentistry and the Dentistry Clinics. This role provides more comprehensive support for multi-departmental IT operations, with a focus on critical systems. In dental clinics, there is a lot of imaging equipment, X-ray machines, and other peripheral equipment that are crucial to their operating environment.

You will not just be providing straightforward desktop support, but working with clinicians who are running advanced programs such as Epic Wisdom. This will all be unique to the dental world. You will be assisting schools, clinics, and labs. Your support clients will include students, clinical providers, and staff.

This is a great role that offers career advancement and the chance to mentor and one day lead a team. You will need to be on-site, because this employee offers help face-to-face.

UTHealth Houston is Texas’s resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equate to around 37-38 days per year)
• The longer you stay, the more vacation you’ll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts, including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more!

• Handles comprehensive installations, configurations, IT equipment, and software repairs.
• Diagnoses and resolves a broader range of hardware and software issues, focusing on comprehensive problems.
• Provides comprehensive support and training to multiple departments and manages high-impact issues.
• Oversees multi-departmental IT inventory, including tracking and managing asset deployment, relocation, and surplus activities.
• Performs more critical system refreshes and software updates to multiple departments, ensuring all updates are correctly applied and compatible with current systems.
• Provides comprehensive support for critical systems and applications.
• Using advanced tools and techniques, manages and troubleshoots Windows, MacOS, and iOS devices.
• Provides comprehensive support for medical devices, ensuring rigorous compliance with IT policies.
• Oversees the execution of major rollouts, migrations, and upgrades across multiple departments.
• Mentors and develops junior staff, providing guidance, support, and professional development opportunities.
• Performs other duties as assigned.

• Good communication skills, both verbal and written.

Bachelor's Degree required. You may substitute required education with equivalent years of experience beyond the minimum experience requirement.

At least 5 years of related experience required, and experience in a clinical area or environment is an asset.

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.

This position is a security-sensitive position pursuant to Texas Education Code

• 51.215 and Texas…